Drive quality, lead improvement, and make a real impact in a values-driven, purpose-led organisation

Join Deaf Connect as a Quality Management Specialist and play a key role in strengthening quality systems, compliance, and continuous improvement across our organisation. This is an opportunity to influence how quality is embedded across services, support organisational excellence, and contribute to meaningful outcomes for the communities we serve.

This is a parental leave contract through to April 2027, offering 0.8 FTE flexibility and a hybrid working arrangement, with a mix of work from home and office-based work.

About the role:

As our Quality Management Specialist, you will lead and support the ongoing development, implementation and monitoring of Deaf Connect's Quality Management Framework. Working collaboratively across the organisation, you will drive a culture of continuous improvement, risk awareness, accountability and best practice.

This is a strategic and hands-on role that combines quality management, audit coordination, compliance monitoring, continuous improvement initiatives, and privacy oversight, while partnering with leaders to strengthen systems, processes and organisational performance.

Main responsibilities of the role include:

Coordinate audits and quality assurance activities.
Maintain quality systems, policies and compliance registers.
Identify risks, trends and improvement opportunities.
Support quality and compliance initiatives.
Act as Privacy Officer and oversee privacy obligations.
Partner with teams to drive continuous improvement.

About you:

In your application, let us know if you have these key skills and experience:

A strong understanding of quality frameworks such as ISO 9001, NDIS Practice Standards, and Aged Care Quality Standards.
Experience in coordinating audits, policy development, and document management.
Excellent communication and collaboration skills—able to work across all levels of an organisation.
A commitment to continuous improvement and inclusive practices.
Previous experience in a similar role in human services or NDIS sector (highly regarded)

About Us:

Deaf Connect is the largest, whole-of-life service provider and social impact organisation for Deaf, deafblind and hard of hearing Australians. We stand with the Deaf community to build capacity and influence social change while paying respect to history, culture and language.

Our organisational values of Heart, Courage, and Discovery stand with the Deaf community to build capacity and influence social change while paying respect to history, culture, and language.  
  
We offer an attractive benefits program including: 

Salary packaging, enabling you to make huge savings on tax and maximise your pay 
Flexibility regarding working arrangements
Discount membership to gyms and facilities throughout Australia 
Free annual flu vaccinations 
Free comprehensive online learning portal
Free financial wellness support through our default super fund

The successful applicant will be asked to provide a NDIS Worker Check, a Working with Children Check (WWCC) relevant to their state (if applicable to the role), and proof of working rights in Australia. Deaf Connect is committed to child safety, safeguarding, and inclusion, and is proud to be an equal opportunity employer.