Product Specialist - PNG

The Product Specialist role is responsible for providing quality technical support for Sandvik underground drills and for supporting Sandvik’s underground drills product line. The role involves travelling into PNG and assisting in developing technical competencies of customers and internal personnel.

• Provide on-site technical assistance to resolve issues.
• Develop customer relationships to ensure customers have a positive experience and remain loyal to the Sandvik brand.
• Provide technical coaching to the service network on proper operation, maintenance and troubleshooting practices.
• Provide technical support to end users, operators and service personnel in cases of complex technical issues.
• Provide relevant feedback to Technical Support Managers and Factory Product Engineering to enable improvements to the equipment or its operation.
• Provide assistance in compiling accurate data to process warranty claims and engineering machine improvements.
• Advise on spare parts required for planned and unplanned maintenance.
• Work with site planners and coordinators to schedule and prioritise corrective work.

You are a seasoned professional with expertise in Sandvik Underground Drills, holding a Mechanical Trade Certificate (or equivalent). You have hands‑on experience working in remote and demanding environments, strong communication and interpersonal skills, and the ability to remain composed under pressure, respond swiftly to operational needs and deliver results within tight timeframes.

Agencies need not apply. To be eligible for this role you must have the right to live and work in Australia. A pre‑employment medical will be required as part of the recruitment process.

We are an Equal Opportunity employer and welcome applications from individuals of all backgrounds, including women and Aboriginal and Torres Strait Islander people.

• Training and development opportunities, including extensive internal programmes and contributions towards external studies.
• Company‑funded paid parental leave with superannuation contributions during the leave period.
• Sandvik Wellness Program to support and enhance your health and wellbeing.
• Comprehensive Employee Benefits Programme, including salary‑sacrifice options and a Length of Service Recognition programme.
• Employee Referral Programme, earning up to $5,000 per successful referral.
• Company‑wide Bonus scheme to reward hard work and dedication.
• Sales Incentive Bonus to recognise hard work and dedication to the company’s success.