Administration Assistant - Client Coordinator

Administrative Assistant - Client Coordinator

Brisbane Northside | Monday to Friday 25+ hours per week | On-Site Position

⭐️We can teach skills. What we're looking for is someone with a great attitude, strong attention to detail, professionalism, and a genuine willingness to learn.⭐️

$35 per hour commencement rate

AVH Business Services is seeking a professional, friendly, and highly organised Administrative Assistant & Client Coordinator to join our growing team.

This is initially a casual or contract position for approximately 6 months, with the potential for ongoing employment for the right person.

This role is ideal for someone who genuinely enjoys helping people, thrives or would thrive in a busy office environment, and takes pride in delivering exceptional customer service.

We are more interested in finding the right person than someone with years of experience.

You may already have administration experience, or you may be looking to take the next step or even first step in your career. If you are organised, professional, eager to learn, and have a strong eye for detail, we would love to hear from you.

BEFORE YOU APPLY

Before you apply, we’d love you to know a little about how we do things at AVH Business Services.

Our team is known for genuine care, great manners, and outstanding client service — and that starts right from the application process.

If the below role and workplace sound like the kind of environment you’d enjoy, please include a short cover letter explaining why you would be a great fit for AVH and this role.

Applications that aren’t addressed to us or don’t mention the position will be set aside. When you follow the directions, however, we always respond personally — because that’s just how we do things here.

PACKAGE & PERKS

• School hours, Monday to Friday

• Supportive and friendly team environment

• Variety in your day with genuine client interaction

• Opportunity to develop your administration and customer service skills

• Potential for ongoing employment for the right person

• An additional paid day off on your birthday - because you deserve it!

• Monthly end-of-month team lunches

• Quarterly / half-yearly team events

• Ongoing learning and development opportunities

• Supportive leadership and mentoring from the Practice Manager and Directors

• Opportunity to contribute to improving office systems and processes
  

THE OPPORTUNITY

We are seeking an organised and detail-focused Administrative Assistant - Client Coordinator to join our friendly, supportive team at AVH Business Services.

This role plays an important part in keeping our practice running smoothly, supporting client onboarding, office administration, document management, and internal systems.

You’ll work closely with our Practice Manager and administration team, helping ensure processes are followed and client documentation remains accurate, professional, and consistent.

This is a hands-on administrative role, ideal for someone who enjoys organisation, clear systems, well-formatted documents, and supporting a busy team.

As the first point of contact for many of our clients, you will play an important role in ensuring our office operates smoothly and professionally.

Your duties will include:

• Answering incoming phone calls and returning client calls

• Managing and coordinating appointments across multiple team calendars

• Sending electronic document packs for client signing

• Greeting clients and visitors to our office

• Processing client payments

• Preparing meeting rooms for appointments and consultations

• Preparing and issuing invoices

• Word processing and document preparation

• Collecting required client documents (ID, director identification numbers, past financials)

• Assisting clients with ATO Agent Linking (including TeamViewer or Teams support)

• Document management and processing

• Following up with clients regarding outstanding information and documentation

• Providing general administrative support to the team

SYSTEMS & MICROSOFT SKILLS

We rely heavily on structured templates, document automation, and professional presentation, so strong Microsoft Office skills are essential.

Essential skills include:

• Advanced Microsoft Word (styles, formatting, templates)

• Mail merge and document automation

• Strong Microsoft Excel skills

• Confident navigation of Windows file systems

• Experience creating professional materials using Canva

• Maintaining consistent fonts and formatting

This role is perfect for someone who enjoys structured processes, attention to detail, and producing accurate, professional documents.

ABOUT YOU

To be successful in this role, you will:

• Have excellent verbal and written communication skills

• Present professionally and confidently

• Be friendly, courteous, and approachable

• Deliver outstanding customer service

• Have strong organisational and time-management skills

• Be comfortable working with multiple priorities and deadlines

• Have a high level of attention to detail

• Be confident using Microsoft Office and cloud-based systems

• Be reliable, proactive, and able to work independently

ATTRIBUTES WE VALUE

• Exceptional attention to detail (fonts, formatting, and document consistency)

• Strong organisational and time-management skills

• Professional, friendly, and approachable communication

• Proactive, solutions-focused mindset

• Confidence with systems and technology

• Collaborative and supportive team spirit

• A good sense of humour (absolutely essential!)

ELIGIBILITY

Applicants must be:

• Australian citizens, or

• Permanent residents, or

• Hold unrestricted permanent work rights in Australia
  

TO APPLY

Please apply via SEEK including:

• Your resume

• A short cover letter (3–4 paragraphs) explaining why you would be a good fit for AVH Business Services

As attention to detail is important in this role, please include the word “Templates” in the first line of your cover letter.

Please no phone calls. With respect, we do not require recruitment agencies.