Warehouse Administration Assistant / CSR

Butler Freight Services Extra is a privately owned Transport and Warehousing business with its head office located in located in Victoria.

We have a rich history in the industry and an unsurpassed passion and commitment to delivering exceptional customer service. 

We currently have an opportunity in our Brisbane Office for a Client Services Representative / Warehouse Admin Assistant.

The main duties of the role are as follows - 

• Supporting other team members in Customer Service with data entry, checking container information in various wharf / in house systems

• Assist in updating customer bookings / delivery schedules / unpacks and data and order processing.

• Collation and accurate recording of customer job details and information

• Entering and reviewing information into in house systems.

• Have a proactive approach to ensure clients are always informed in advance, of any matter that may affect the smooth operation of the business and its service offering.

• Managing client work across the week ensuring that the customers needs are met and the outcome is operationally sound for the business.

• Create and be a part of a team environment that coordinates well with other operating divisions of the business.

• Accurately input Delivery Order (EIDO) or Export (PRA) paperwork into in house systems.

• Keep clients advised of the delays by monitoring the grid and liaising with fleet.

• Ensure that all operations are conducted in accordance with relevant policies, procedures and legislative requirements, to ensure safety to staff, the community and the environment.

• Admin duties as required.

The successful candidate will posses the following attributes - 

• Seasoned customer service skills

• Ability to maintain and build rapport with our existing and new customer base.

• Understanding of the Transport / Wharf Cartage business

• Strong service orientation and customer service focused.

• Excellent interpersonal, communication and presentation skills

If you are interested in this fantastic opportunity please submit your application by clicking 'Apply Now' below.