Administration Assistant

About Pacifica

At Pacifica, we believe in the power of people and potential. Based in Cairns, we are a highly respected local firm specialising in Accounting, Business Advisory, and Audit & Assurance services. We partner with small-to-medium businesses, as well as managing key council and government contracts.

Built on a strong reputation for professional integrity, personalised service, and long-term client relationships, we provide a supportive, collaborative environment where your career can truly thrive. Whether you are looking to launch your corporate career or are planning a structured return to the workforce, we want to hear from you.

About the Role

As our Administration Assistant, you will be the heartbeat of our Cairns office. This is a vital, multi-faceted role where you will support our team of accountants and advisors by ensuring the smooth, day-to-day operations of our front office.

Key Responsibilities

• First Point of Contact: Greet clients warmly upon arrival and manage incoming phone calls with a high level of professionalism and care.

• Office & Schedule Management: Coordinate incoming and outgoing correspondence, book appointments, and maintain team calendars.

• Client Documentation: Assist with accurate data entry, file management, and the preparation of client documents.

• Corporate Compliance: Assist the team in meeting essential corporate compliance and administrative deadlines.

• Team Support: Provide proactive administrative and ad-hoc operational support to ensure our professional team runs efficiently.

What We’re Looking For

• Exceptional Communication: A friendly, polished, and professional manner, both in person and over the phone.

• Attention to Detail: Pride in the accuracy of your work, with strong organisational skills to keep things running smoothly.

• Reliability & a Proactive Mindset: A highly dependable, punctual, and "can-do" attitude, with a willingness to learn and a natural drive to support the team.

• Tech-Savvy Basics: Comfortable using standard computers and systems (we will provide full training on our industry-specific software).

• Prior Experience: While previous experience in administration or customer service is helpful, it is not essential. We care most about your attitude, reliability, and alignment with our values.

Why Join Pacifica?

• Career Growth & Development: We actively support your professional journey, helping you build your skills and progress within the firm.

• A Supportive, Team-First Culture: We value genuine collaboration, mutual respect, and personal growth.

• Inclusive Workplace: We are committed to diversity, equity, and inclusion, and warmly welcome applicants from all backgrounds, experience levels, and life stages.

• Our Mission: Join a firm where we help our team and our clients Plan, Perform and Prosper.

If you have previously applied for this position, there is no need to submit a further application.