Administrative Support & Social Media Coordinator

At Ideal Introductions, we've been helping singles find meaningful, lasting relationships for more than 30 years.

We've introduced thousands of couples, celebrated over 1,400 weddings, and built a reputation as one of Australia's most respected personalised matchmaking agencies.

We meet every client face-to-face. Based in the Brisbane CBD, we're a small, passionate team that genuinely enjoys helping people and making a difference in their lives.

We're looking for an organised, proactive, and tech-savvy Administrative Support & Social Media Coordinator to join our team.

This is a varied role combining administration, client support, general office duties, database management, and social media. You'll help keep the office running smoothly, communicate with clients, support our Matchmakers behind the scenes, and work directly with Linda, the business owner, assisting with coordinating and creating social media content and ideas.

If you're highly organised, have excellent attention to detail, enjoy working with people, and are interested in technology, AI, and social media (or keen to learn more), we'd love to hear from you.

We're looking for someone who is proactive, adaptable, enjoys learning new things, and takes pride in getting the job done well.

Once fully trained and established in the role (approximately six months), you'll have the opportunity to finish at 1:00 pm on two Fridays each month.  

• Full-time, 38 hours per week

• Monday to Friday, 9:30 am – 5:30 pm

• Brisbane CBD location

• Immediate start available

• Outstanding communication skills and a professional phone manner

• Strong customer service experience and a genuine passion for helping people

• Advanced computer literacy and confidence with technology

• Proficiency in Microsoft Office, including Word, Excel and Outlook/Gmail

• Excellent organisational skills and attention to detail

• The ability to quickly learn and adapt to database systems and new software

• A proactive, positive, and solutions-focused approach

• Confidence, professionalism, and a strong work ethic

• A polished personal presentation

• The ability to work both independently and collaboratively within a team

• A genuine commitment to providing exceptional client experiences

• Managing inbound and outbound client communications via phone, email, and in person

• Processing client enrolments, data entry, and maintaining accurate records

• Managing membership payments, monitoring arrears, and updating payment records

• Preparing documents, printing, filing, and providing general administrative support

• Assisting Matchmakers with various projects and operational tasks

• Creating and scheduling engaging social media content across multiple platforms

• Developing promotional and client nurture campaign content

• Maintaining marketing and client communication records

This is an opportunity to become part of a passionate and supportive team dedicated to making a meaningful difference in people's lives.

If you enjoy working with people, take pride in delivering exceptional service, and are looking for a varied role with purpose, we would love to hear from you.

To apply, please submit your CV along with a cover letter outlining the skills, experience, and qualities you would bring to this role.

Embark on a rewarding career with Ideal Introductions and help create lasting connections every day.