Administration

Office Administrator / Customer Service & Scheduling Coordinator

Townsville, QLD | Full-Time | Monday to Friday

$60,000 – $75,000 + Super (depending on experience)

We are a locally owned and established pest control company in Townsville, seeking a reliable and organised Office Administrator / Customer Service & Scheduling Coordinator to join our team.

This role is best suited to someone who lives locally and is looking for a stable, long-term position with a growing Townsville business.

This is a varied role for someone who enjoys a busy office environment where no two days are the same, managing customer enquiries, coordinating technicians, and supporting office operations. The role also includes social media management and online advertising support.

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About the Role

• Schedule jobs and coordinate service technicians

• Answer customer enquiries via phone and email

• Prepare invoices and assist with basic accounts administration

• Manage company social media pages and paid online advertising

• Respond to online enquiries and customer reviews

• Provide general administrative support to ensure smooth office operations

This role is similar to a service coordinator or busy reception role, where managing schedules and customer communication is a key part of the day.

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About You

The ideal candidate will have:

• Previous experience in administration, office support, or service coordination

• Strong communication and customer service skills

• Excellent organisation and time management

• Confidence using computer systems and office software

• Proficiency in Microsoft Office, Excel, scheduling software, and basic computer skills

• Experience with social media platforms or online marketing (preferred)

• The ability to work independently and take initiative

• Positive attitude and willingness to learn

Additional requirements:

• Comfortable handling a busy phone line and multiple customer enquiries throughout the day

• Able to stay organised and calm while managing technician schedules and changing priorities

• Takes ownership of problems and acts proactively without being asked

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Why Join Us

• Stable Monday to Friday role – no weekend work

• Join an established local business with a strong reputation

• Friendly and supportive small team environment

• Varied role combining administration, customer service, and marketing

• Opportunity to grow with a growing Townsville company

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Our Team Culture

We value team members who are reliable, take pride in their work, and enjoy contributing to a positive team environment.

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How to Apply

To apply, please submit your resume along with a short cover note to *****@goldstermites.com.au

Or call Paul on 0477711*** for more information.

outlining:

• Your previous administration or service coordination experience

• Any social media or marketing experience

Applications will be reviewed as they are received. Only candidates who meet these key criteria will be contacted for interviews.