Service Desk Analyst

alenza have partnered with a global heavy industries organisation who are currently seeking an experienced IT/Desktop Support professional to support them on a long term, contractual basis. The successful candidate will be able to work independently, have strong IT support experience as well as ServiceNow for ticketing.

Only open to Brisbane based candidates with full working rights.

Benefits

• Competitive day rate up to $500 + GST per day
• 6 month contract (likely extensions)
• Flexible working environment
• Global heavy industries company
• Central Brisbane office location

Essential Requirements

• Demonstrated Level 2 IT support experience providing onsite and remote support across enterprise desktop environments, with a strong focus on customer service and SLA-driven incident and request resolution.
• Hands-on experience supporting Microsoft technologies, including Windows 10/11, Microsoft 365 (Outlook, Teams, OneDrive), and collaboration tools such as AV and conferencing systems.
• Strong endpoint management capability, including workstation build, deployment, and provisioning using tools such as SCCM and Microsoft Intune, along with desktop and peripheral hardware support.
• Proven use of IT Service Management platforms, ideally ServiceNow, to log, prioritise, update, and resolve incidents and service requests in accordance with ITIL practices.
• Ability to diagnose, troubleshoot, and resolve complex technical issues, escalating to Level 3/4 support or vendors when required, while contributing to root-cause analysis and knowledge sharing.
• Experience supporting IT operations and projects, including change management activities, documentation maintenance, asset and stock management, and collaboration with Service Desk, Cyber, and third-party providers.

Thank you for your interest, at Talenza we are passionate about providing equal employment opportunities and embracing diversity. We encourage people with disabilities and those from diverse backgrounds to apply. However, please note that we are only able to proceed with those who have full rights to work in Australia. Please apply directly or for a quicker response, contact Lewis Babcock @ Talenza through LinkedIn.