admin and customer service assistant

About the role

Kanga Couriers is seeking a reliable and enthusiastic Admin and Customer Service Assistant to join our team on a casual basis. This role is based in Pinkenba QLD 4008 and offers flexible working arrangements perfect for those seeking part-time or ad-hoc employment. You will be the point of contact for our customers and internal teams, providing administrative support that keeps our operations running smoothly whilst delivering exceptional customer service.

What you'll be doing

As an Admin and Customer Service Assistant, your key responsibilities will include:

1. Answering customer enquiries via phone, email and other communication channels with professionalism and courtesy

2. Processing customer bookings and managing delivery requests accurately and efficiently

3. Maintaining and updating customer records and databases

4. Assisting with general administrative tasks including filing, data entry and document preparation

5. Coordinating with courier teams to ensure seamless service delivery

6. Handling customer complaints and resolving issues in a timely manner

7. Providing quotes and pricing information to prospective and existing clients

8. Supporting the team with scheduling, invoicing and other back-office functions as needed

What we're looking for

To be successful in this role, you should possess the following skills and experience:

1. Previous experience in customer service, administration or a similar support role

2. Excellent verbal and written communication skills

3. Strong organisational abilities and attention to detail

4. Proficiency with computer systems, Microsoft Office and email platforms

5. Ability to multitask and manage multiple customer enquiries simultaneously

6. A friendly, patient and professional demeanour when dealing with customers

7. Problem-solving skills and the ability to think on your feet

8. Reliability and punctuality, particularly important for casual roles

9. Knowledge of the courier or logistics industry is desirable but not essential

What we offer

Working at Kanga Couriers comes with several attractive benefits:

1. Flexible casual hours that can be tailored to your availability

2. Friendly and supportive team environment

3. Opportunities to develop your skills in customer service and administration

4. Casual rate of pay with superannuation entitlements

5. The chance to be part of a growing courier business in Queensland

About us

Kanga Couriers is an established courier and delivery service provider serving the Brisbane and surrounding areas. We pride ourselves on delivering reliable, fast and professional courier services to businesses and individuals. With a commitment to customer satisfaction and operational excellence, we have built a strong reputation in the logistics industry. Our team is dedicated to making every delivery count, and we're looking for enthusiastic individuals who share our values of reliability, professionalism and customer-focused service.

Apply now

If you're interested in joining Kanga Couriers as an Admin and Customer Service Assistant, we'd love to hear from you. Please submit your application including your CV and a cover letter outlining your relevant experience and why you'd be a great fit for our team.