Receptionist/Customer Service Officer

MedHealth is a leading group of health, medical and employment brands focused on delivering better outcomes for individuals and organisations. ASSESS Medical Group provides independent medical and non-medical expert opinions to legal and insurance clients.

As part of the Client Services team, you’ll deliver a high-quality, client-focused experience by coordinating independent medical assessments and supporting consultants and clients throughout the process. You’ll also ensure visitors feel welcome and supported.

• Coordinate bookings and manage consultant schedules to maximise appointment utilisation
• Liaise with clients to deliver services in line with agreements and processes
• Prepare and manage medical files for appointments
• Provide administrative support to consultants
• Respond to client enquiries (reports, invoicing, status updates)
• Conduct outbound calls to promote services and increase referrals
• Build and maintain strong relationships with clients and consultants
• Support team activities, including reception duties as needed

• Positive, friendly and client-focused approach
• Strong communication and organisational skills
• Ability to work independently and in a team
• Flexible, with strong prioritisation skills
• Proficient in Microsoft Office
• Experience in case management/medical reporting (desirable)

• Health, travel and lifestyle benefits
• Paid parental leave, salary packaging & EAP
• Ongoing training, mentorship & career progression within MedHealth

If you would like to have a confidential and informal chat with Cassie Butcher, our Talent Acquisition contact, please contact Cassie on0437 079 *** quotingREF9897S

You are welcome here.

We are an Equal Opportunity Employer, proudly welcoming people with disability including mental health conditions, people from diverse cultural and linguistic backgrounds, people from the LGBTQI community, veterans, carers and Indigenous Australians to our team.

We are happy to adjust our recruitment process to support accessibility needs.