Customer Service and Administration Officer

Australian Online Courses has delivered flexible, high-quality online professional development courses for over 18 years. We support students across Australia and internationally through practical, career-focused education.

About the Role

We are seeking a proactive and organised Customer Service and Administration Officer to join our South Brisbane office.

This is a varied role combining student support, customer service, enrolments and administration. You will speak with prospective students by phone, email and live chat, help them choose suitable courses, answer their questions and guide them through the enrolment process.

This is not a high-pressure sales role. However, you will need to be confident following up enquiries, discussing course options and helping prospective students take the next step when they are ready to enrol.

You will assist with enrolment processing, invoicing, student records and general administration. The ideal candidate will be friendly, confident and organised, with strong attention to detail and the ability to learn new systems accurately, follow processes and work independently once trained.

Key Responsibilities

• Respond to enquiries by phone, email and live chat

• Help prospective students choose suitable courses

• Follow up warm enquiries and guide students through enrolment

• Prepare invoices and process enrolments

• Maintain accurate student records and CRM data

• Provide student support throughout the learning journey

• Assist with general administration and office tasks

• As your confidence and experience develop, assist with proactive outreach to prospective students and business clients

This Role Would Suit Someone Who:

• Enjoys helping people and building rapport

• Is confident speaking with customers by phone

• Has strong attention to detail

• Follows processes accurately

• Takes initiative and looks for ways to help

• Enjoys a mix of customer service and administration

• Can manage their workload once trained

• Is comfortable discussing course options and encouraging enrolments

What We’re Looking For:

• Experience in customer service, administration, enrolments, sales or a similar role

• Strong communication and relationship-building skills

• High attention to detail and accuracy

• Good organisational and time management skills

• Confidence using computer systems and learning new software

• Professional, positive and reliable approach to work

Employment Details

• Initially 3 days per week, with the potential to increase to 4 days per week for the right candidate following successful completion of training

• Tuesday, Wednesday and Thursday

• 8:30am – 4:00pm

• Based in our South Brisbane office

Why Join Us?

• Help students achieve their career and professional development goals

• Enjoy a varied role with a mix of student support, enrolments, administration, and relationship building

• Receive comprehensive training and ongoing support

• Opportunity for growth and increased responsibilities as your skills and confidence develop

• Opportunity for a pay review upon successful completion of training and probation

• Friendly and collaborative team culture with regular social activities and team events

Application Requirements

To help us identify suitable applicants, please include a short cover letter answering the following:

1. Tell us about your experience in customer service, administration, or sales.

2. This role requires strong communication skills, attention to detail, initiative, and the ability to manage a variety of tasks. Please tell us about a previous role where you demonstrated these skills.

3. Why are you interested in joining Australian Online Courses?

4. Are you available to work from our South Brisbane office on Tuesdays, Wednesdays and Thursdays from 8:30am to 4:00pm?