Customer Service & Outbound Representative

Position Overview:

Caldic is the largest marketer and distributor of food ingredients and specialty chemicals in the Asia-Pacific, with over 100 years of industry experience.  In our extensive network, big-business resources meet small business agility.

With our intimate market knowledge and our creative approach, Caldic provides our business partners with unlimited opportunities to grow their business.

We provide our suppliers and customers with the highest calibre of technical expertise and the most extensive network in Asia. Our technical staff offers extensive international business experience and strong knowledge of local markets and cultures. Acting as a single point of contact for sourcing and supplying products, Caldic provides complete supply chain management from transportation and warehousing to sales and distribution.

The Customer Service and Outbound Representative is essential in ensuring that our products are delivered to customers efficiently and on time.  

As the crucial link between our warehouse operations and customers, you will work closely with the Shipping team to manage end-mile delivery.  This role provides an excellent opportunity to deepen your understanding of Warehouse Operations, Port Operations, and Domestic Transport, with potential for growth within Caldic.

Effective management of our Warehousing and Domestic Transport partners is critical to our success.  In this role, you’ll ensure these operations are both smooth and cost-effective, while also building strong relationships with customers and 3PL partners. Your efforts will directly impact customer satisfaction and contribute to the overall success of the business.

Key Responsibilities:

• Accurately process customer orders and ensure they are delivered and invoiced on time, working closely with the warehouse and Shipping teams.

• Develop and maintain strong working relationships with customers, warehousing and transport partners to ensure seamless operations.

• Utilise internal and external systems to efficiently manager the flow of goods maintaining a focus on quality and timeliness.

• Keep customers and Commercial teams informed about the status of orders, especially when delays occur.

• Apply and grow your knowledge in Warehouse Operations, Port Operations and Domestic Transport to support continuous improvement.

• Follow internal controls to ensure all shipped orders have been invoiced, particularly before month end.

• Work closely with Supply Chain and Commercial teams to investigate root causes of stock variances and ensuring FEFO is being followed at all times.

What great looks like:

• Orders are consistently fulfilled within the requested time frames, with clear communication provided in the event of delays.

• You effectively manage the connection between the warehouse and customers, ensuring smooth, efficient operations.

• High levels of customer satisfaction are achieved through reliable service and excellent communication.

• You ensure all orders are finalised, shipped and invoiced before the month’s end to achieve budget goals.

Key Skills and Qualifications:

• Several years’ experience in Customer Service, preferably within warehousing/logistics environment.

• Very organised and the ability to manage priorities, time management and able to pivot, are critical.

• Excellent attention to detail and accuracy.

• Strong analytical and problem-solving skills.

• Be adept at building relationships at multiple levels across the company and accustomed to dealing with external and internal parties.

• Be able to understand the sales and logistics processes of the company and how your role contributes to making the business successful.

• Be able to deal with interruptions and keep on track to complete tasks.

• Able to work both autonomously and in a team environment.

• Proficient in English communication skills (verbal and written).

• Experience with ERP systems, coupled with intermediate proficiency in Excel.

Key Personal Attributes:

• Customer oriented

• Results oriented

• Problem solving skills

• Organisation skills

• Communication skills

• Proactive, adaptable and resilient

• Commitment to collaboration

• Exhibits and inspires integrity and trust