Administration and Customer Service

About us

Arctic Campers is a leading provider of high-quality camping and recreational vehicle solutions. We are committed to delivering exceptional customer service and innovative products to outdoor enthusiasts across Australia. Our dedicated team works collaboratively to ensure every customer has an outstanding experience, whether they are purchasing, renting or seeking advice on their next adventure.

About the role

We are seeking an Administration and Customer Service professional to join our team at our Caboolture, Queensland location on a full-time basis. This role is pivotal in ensuring our customers receive outstanding support whilst maintaining efficient administrative operations. You will be the first point of contact for our clients, handling enquiries, managing bookings, processing orders and providing exceptional service that reflects Arctic Campers' commitment to excellence. This position offers the opportunity to develop a broad skill set across both customer-facing and back-office functions.

Key responsibilities

1. Respond to customer enquiries via phone, email and in-person, providing accurate information about products, services and bookings

2. Process customer orders, bookings and payments accurately and efficiently

3. Manage customer databases and maintain detailed records of transactions and interactions

4. Handle customer complaints and concerns professionally, working toward satisfactory resolutions

5. Coordinate administrative tasks including scheduling, filing, invoicing and documentation

6. Prepare quotations, contracts and other customer-related documentation

7. Support the sales team by providing relevant customer information and administrative assistance

8. Maintain filing systems and ensure information is organised and easily accessible

9. Monitor inventory levels and assist with stock management tasks as required

10. Contribute to achieving sales and customer service targets through proactive engagement

What we're looking for

1. Proven experience in administration, customer service or a similar client-facing role within a sales or service-oriented environment

2. Minimum 2+ years of administration and customer service experience required

3. Strong verbal and written communication skills with the ability to interact professionally with diverse customers

4. Proficiency with computer systems, including email, Microsoft Office and ideally point-of-sale or booking management software

5. Intermediate Microsoft Office proficiency required, including skills in formatting documents and creating formulas

6. Excellent organisational skills with the ability to manage multiple tasks and prioritise effectively

7. Customer-focused mindset with a genuine desire to provide exceptional service

8. Strong attention to detail and accuracy when processing orders, data entry and documentation

9. Ability to work independently and as part of a team in a fast-paced environment

10. Professional telephone manner and ability to handle difficult situations with diplomacy and patience

11. Willingness to learn about Arctic Campers' products and services

12. Preferred: Experience in the camping, recreational vehicle, tourism or hospitality sectors

What we offer

Arctic Campers is committed to supporting the growth and wellbeing of our team members. We provide a supportive work environment where your contributions are valued and recognised. As a full-time employee, you will benefit from a competitive salary package, ongoing training opportunities to develop your skills, and the chance to work with a passionate team dedicated to customer excellence. We foster a collaborative culture where career development is encouraged, and we are committed to maintaining a healthy work-life balance for our staff.

Apply now

If you are an enthusiastic, customer-focused professional ready to make a positive impact at Arctic Campers, we would love to hear from you. Please submit your resume and a cover letter outlining your relevant experience and why you are interested in this role.