Service Technician

We are an industry leading team, looking to add to our great group of field-based technicians.

Accommodation package may be available for the right candidate if relocation is required. 

• Carrying out installation, commissioning, calibration and servicing of CST equipment, including weighers, IntelliRoll systems, Tramp metal detectors, Volumetric scanners and associated components;
• Performing maintenance, troubleshooting and repairs on both CST equipment and third-party weighing and process control systems;
• Attending customer sites (primarily mining and industrial environments) to complete service work safely and efficiently. This could include travel both national or international for days or weeks.
• Liaising with customers on-site and remotely to confirm job scope, timing and technical requirements;
• Diagnosing faults and resolving mechanical, electrical or system-related issues in the field;
• Determining from customer files and on-site observations whether work is warranty-related and recording details accordingly;
• Completing service job documentation, including Service Job Forms (SHFs, CRF's), reports and obtaining customer purchase order numbers where required;
• Ensuring CRF's are completed thoroughly, accurately and handed in asap.
• Ensuring all work is carried out in accordance with QA procedures, including QA Work Instruction -007 (Service/Calibration/Installation);
• Accurately recording work completed, parts used and time spent to support invoicing and job tracking;
• Coordinating with Service Administration and Project teams to ensure smooth execution of service jobs;
• Following all site safety requirements, including risk assessments, Take 5s and compliance with mine site procedures;
• Maintaining tools, equipment and company vehicles in a safe and serviceable condition;
• Providing feedback to engineering and production teams on product performance, issues and potential improvements;
• Supporting continuous improvement by identifying and raising Opportunities for Improvement (OFIs);
• Representing CST professionally on-site, maintaining strong customer relationships.
  Authority
• Carry out installation, servicing and repair work on CST and third-party equipment;
• Complete and submit service documentation and reports;
• Liaise directly with customers regarding service work and requirements;
• Identify and escalate technical issues or safety concerns;
• Raise Opportunities for Improvement (OFIs).

• Previous experience in a service technician, field service or similar role (mechanical/electrical);
• Trade qualification or technical certification in Mechanical, Electrical, Instrumentation or related field (preferred);
• Experience working in mining, industrial or process control environments (highly regarded);
• Understanding of weighing systems, conveyors or in-motion weighing technology (desirable);
• Strong fault-finding and problem-solving skills;
• Ability to read and interpret technical drawings, manuals and specifications;
• Strong communication skills and ability to work directly with customers;
• Ability to work independently in remote or site-based environments;
• Strong commitment to safety and quality procedures;
• Basic computer skills for reporting and documentation;
• Current driver’s licence (essential);
• Willingness and ability to travel to site (including remote locations);
• Australian work rights.