Trade Sales Officer & Customer Service Representative

Polyfabrics, part of the Jaybro Group, is a leading provider of geosynthetic solutions for the civil engineering, landscaping, stormwater and construction industries. With over 30 years of experience, we supply high-quality products including geotextiles, geogrids, drainage systems and geocells across Australia and New Zealand.

Backed by experienced technical specialists, sales teams and strategically located warehouses, we deliver trusted solutions, exceptional service and strong industry expertise. Through partnerships with world-class manufacturers, Polyfabrics continues to support customers with innovative products and practical solutions every step of the way.

About the Role

In this full-time, Monday to Friday role, you will work alongside a fun and experienced team to provide expert product knowledge, answer calls, process orders, and resolve customer enquiries. You will manage inbound enquiries and proactively generate outbound sales through quoting, order processing, and sales follow-up, while building strong customer relationships and identifying opportunities to grow accounts. This is a great opportunity to build your knowledge and make a meaningful contribution to customer and team success.

Responsibilities

• Manage inbound phone, email and trade counter enquiries, delivering exceptional customer service and converting opportunities into sales.

• Proactively grow sales through customer follow-up, account development, new customer outreach, promotional campaigns, and outbound sales activities.

• Prepare quotes, process orders, maintain customer information, and follow opportunities through to closure using Salesforce, SAP, and related systems.

• Build strong customer relationships, provide expert product advice, identify cross-sell and upsell opportunities, and support customer account needs.

• Collaborate with sales, warehouse, and logistics teams to ensure accurate order fulfilment, customer satisfaction, and compliance with company policies and procedures.

Requirements

• Proven experience in customer service/sales, including inbound/outbound calls and upselling

• Strong communication skills (written and verbal)

• High attention to detail and accuracy

• Ability to multitask and prioritise in a fast-paced environment

• Proficient in Microsoft Office, CRM and ERP systems, with a strong willingness to learn and grow

As part of Jaybro Group's recruitment process you may be required to complete an online assessment, pre-employment medical & national criminal history check will be required.

Benefits

People enjoy working at Polyfabrics because of the supportive, customer-first culture where teamwork, accountability and growth are genuinely valued.

• Be part of a Certified Great Place to Work® with a fun, high-performing and supportive culture

• Enjoy a competitive salary + Profit Share Scheme – share in our success

• Grow your career with ongoing training, development and real progression opportunities

• Get recognised and rewarded through our ELEVATE platform

• Support your wellbeing with Elevate Wellbeing and our Employee Assistance Program (UPRISE)

If you'd like to join a winning team and a company with a fantastic culture and plenty of room for growth and development, please apply now.

Click here to learn more about Polyfabrics - Polyfabrics : Your Leading Geosynthetic Supplier

Only successful candidates will be contacted.

Polyfabrics is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.