Customer Service Coordinator

Our client is a leading independent provider of ICT field and support services across Australia and New Zealand.

Due to continued growth, they are seeking an organised and customer-focused Service Booking Coordinator to join their team based in Eagle Farm.

This is an excellent opportunity for a highly organised individual who thrives in a fast-paced environment and enjoys coordinating technicians, managing customer communications, and ensuring exceptional service delivery.

Key Responsibilities

• Accurately manage and maintain service requests within the call logging system, ensuring clear and concise updates are recorded.
• Schedule and roster field technicians to attend customer sites in line with service level agreements and customer requirements.
• Monitor technician activity in real time to ensure service calls are completed efficiently and within agreed timeframes.
• Answer inbound customer enquiries promptly and professionally while meeting team KPIs.
• Respond to customer communications received via email and Microsoft Teams.
• Maintain accurate and up-to-date service records, including technician notes and service updates.
• Coordinate the ordering of parts required for service and project-related requests.
• Manage service requests from initiation through to completion, escalating issues where necessary to maintain service standards.
• Build and maintain positive relationships with customers, technicians, and internal stakeholders.
• Deliver exceptional customer service while ensuring a high level of accuracy and attention to detail.

Skills & Experience

• Strong computer literacy with well-developed Microsoft Office skills.
• Previous experience using service scheduling, dispatch, or workforce management systems.
• Proven customer service experience in a fast-paced environment.
• Excellent written and verbal communication skills.
• Strong organisational and time management abilities.
• Ability to effectively prioritise competing tasks and manage multiple activities simultaneously.
• A proactive, solutions-focused approach with a positive "can-do" attitude.
• Strong interpersonal skills and the ability to work collaboratively within a specialised team environment.
• Ability to work autonomously and make sound decisions when required.

Desirable

• Previous experience within the Information Technology, Telecommunications, Field Services, or Technical Services industry.

What's On Offer

• Join a respected and growing technology services organisation.
• Supportive and collaborative team environment.
• Stable full-time opportunity with long-term career prospects.
• Convenient Eagle Farm location.
• Opportunity to develop your skills within a dynamic service operations team.

If you enjoy working in a customer-focused environment and have a passion for coordinating service delivery, we would love to hear from you. Apply now to be considered for this exciting opportunity.