Customer Service Officer (Reserve Vault)

• Are you a natural people person who is Reliable, Ethical & Procedural Focused?
• Work with a SMALL team in a HIGH security work environment
• Permanent Part-time working 8hrs/day on Mon & Fri & 4hrs on Sat at time & a half

About the Business:

Reserve Vault (www.reservevault.com.au) is an independently owned high security vault facility that offers a range of secure storage options for private and business customers – and is Australia’s largest private vault. In premises first established by the Reserve Bank of Australia, Reserve Vault boasts a subterranean, highly secure construction and possesses state-of-the-art security systems, fully licensed security personnel and robust security procedures.

Reserve Vault offers secure storage for precious metals, diamonds & gems, jewellery, bonds or anything that is precious to our clients.

Operating hours are 8:00am-4:30pm Monday to Friday and 9:00am-Midday on Saturdays.

About the Role:

This position plays a crucial role in ensuring we provide exceptional customer service while maintaining stringent security protocols. As a vital point of contact, you will be responsible for assisting customers with their inquiries, providing personalised support, and addressing their needs with professionalism and discretion. Simultaneously, you will uphold the facility’s robust security measures, including access control, surveillance monitoring, and emergency response procedures.

This multifaceted position requires a customer-centric mindset, impeccable attention to detail and a steadfast commitment to maintaining the utmost security and confidentiality for our esteemed customers.

Your Skills and Experience:

• Demonstrated experience within Customer Service with a stable employment history.
• Strong interpersonal skills and customer focus.
• Exceptional attention to detail, accuracy and ability to follow set procedures and protocols.
• Be self-motivated and have the ability to use common sense and initiative.
• Sound computer skills including the use of Microsoft Office (Word, Excel & Outlook).
• Demonstrated ability to learn new tasks and processes quickly.

Physical Requirements:

• Ability to stand and walk for extended periods.
• Lifting above shoulder height/overhead work.
• Lifting items up to 20kg.
• Perform moves including pushing, pulling, bending, stooping, turning, twisting, extending, reaching, squatting and kneeling.
• Required to regularly climb stairs.

Qualifications & Licence Requirements:

• Must have a clean Police Record.
• Must be prepared to undertake an 8 day course to obtain a Security Provider Licence (Class 1) – This will be organised by Reserve Vault with costs covered and you will be paid your wage for the 8 days.

What’s on Offer:

• Opportunity to work in a supportive, professional and friendly team environment.
• Well-established work systems, procedures and protocols.
• An attractive hourly rate will be offered with Overtime Rates of time and a half applied for Saturdays.
• Permanent Part-Time role working 8:00am-4:30pm Monday and Friday and 8:00am-Midday Saturday. You will accrue sick leave and annual leave.
• An hourly rate of $30 for week days and $45 for Saturdays.

Applications:If this role sounds like the OPPORTUNITY you've been looking for, please submit your application (CV and a cover letter outlining your suitability for the role) now!!

Please note that only applicants meeting the criteria outlined above will be contacted as part of the short-listing process.

All applications will be treated as strictly confidential. Thank you in advance for your interest.

Apply Now