Warehouse & Customer Service Officer

Job description:

About The Role

Join a 2026 AFR BOSS Best Places to Work Gold Winner and 2026 Sustainability Champion recognised by the World Steel Association. Play a key role in shaping our performance across our Steelforce business.

Reporting to the Warehouse Supervisor and based at our Steelforce Centre in Yatala, you will ensure orders are picked, loaded, and ready for dispatch. You'll be an essential part of the team, keeping things running safely and efficiently.

For the right person, this role offers an opportunity to grow into customer service and internal sales responsibilities over time.

What you will be doing:

• Pick and pack customer orders
• Load and unload trucks
• Operate machinery (overhead crane, forklift)
• Provide excellent customer service
• Ensure all tasks are carried out safely

The hours for this shift are Monday-Friday: 8am-4pm.

You will be rewarded with:

• Permanent, full-time hours with job security
• Team environment with supportive culture, in a well-established business that puts safety first
• Opportunity to develop your customer service and sales skills within a market-leading steel distribution business
• Clear pathways for career progression across warehouse, customer service and sales functions

Primary Benefits:

We offer a range of benefits designed to support you at work and beyond:

• Paid parental leave that goes further - 20 weeks paid Primary Carer Leave and 3 weeks Partner Leave, plus superannuation contributions during unpaid leave (eligibility applies)
• Health cover at discounted rates - Access corporate rates with nib Health Insurance to support you and your family
• Everyday savings - Access a wide range of employee discounts across major brands including retail, travel and lifestyle

What you will bring:

• Have a high regard for safety
• Enjoy working in a collaborative team environment
• Be proactive and have excellent customer service skills
• Hold a current high risk forklift licence (desirable)
• Have forklift operating experience (desirable)

Even if you don't have all of the above skills/experience, we still encourage you to apply! What matters most is your passion and proactive attitude.

Why join us?

We offer more than just a job; we provide a dynamic environment built on three pillars that define our commitment to both our team and our industry.

• Work with a greater purpose - join us on our pursuit of a sustainable future and contribute to our nation's legacy.
• Work well, live better - experience a safe, supportive and inclusive environment which values you as a whole person and where wellbeing matters.
• Build your own future - grow and drive your own development to grow your skills. Everyday is an opportunity to grow.

About Us

Steelforce supplies Australian-made structural steel, merchant bar, pipe and tube through branches in major cities nationwide.

We deliver consistent quality and dependable supply, supporting construction, manufacturing and infrastructure projects across Australia.

Steelforce is a brand of InfraBuild.

How to apply

We invite you to forge your career in a workplace where passion meets purpose, wellbeing is nurtured and the opportunity to thrive is in your hands.

We're committed to building an inclusive workplace that reflects the communities we serve. We encourage applications from people of all backgrounds, experiences and perspectives. Your diversity helps us create more sustainable and innovative steel solutions for Australia's future.

We are a 2026 Circle Back Initiative Employer - we commit to respond to every applicant.