CUSTOMER SERVICE MANAGER

Join a Growing ISO-Certified Cleaning & Facilities Management Company

Are you a motivated leader with experience in commercial cleaning operations and a passion for delivering outstanding customer service?

Life Australia commercial cleaning & Facility Management  is seeking an experienced and proactive Customer Service Manager to join our growing team. This is a key leadership role responsible for managing client relationships, coordinating service delivery, ensuring quality outcomes, and supporting operational excellence across multiple sites.

About the Role

As our Customer Service Manager, you will work closely with operations managers, supervisors, cleaning teams, and clients to ensure services are delivered safely, efficiently, and to the highest standards.

This position requires a hands-on professional who thrives in a fast-paced environment and is committed to building strong client relationships while maintaining exceptional service standards.

Key Responsibilities

Client Relationship Management

• Build and maintain strong, long-term client relationships.
  

• Communicate professionally with clients to understand and exceed expectations.
  

• Respond promptly to enquiries, concerns, and service requests.
  

• Manage client feedback and implement effective solutions.
  

Service Coordination

• Coordinate and schedule cleaning services with the operations team.
  

• Monitor service delivery and ensure contract requirements are met.
  

• Support, train, and guide supervisors and cleaning staff.
  

• Foster a positive and collaborative team culture.
  

Quality Assurance

• Conduct regular site inspections and audits.
  

• Identify opportunities for improvement and implement corrective actions.
  

• Ensure compliance with company standards, WHS requirements, and client expectations.
  

Equipment & Stock Management

• Monitor cleaning consumables, chemicals, and equipment.
  

• Conduct stock checks and arrange orders as required.
  

• Ensure equipment is maintained and available for operational needs.
  

Contract Management

• Understand and manage client contracts and service level agreements (SLAs).
  

• Work closely with management on contract renewals and client retention strategies.
  

• Identify value-add opportunities and continuous improvement initiatives.
  

Reporting & Administration

• Maintain accurate records of client communications and service activities.
  

• Prepare reports and performance updates for management and clients.
  

• Assist with operational planning and workforce coordination.
  

About You

To be successful in this role, you will have:

• Experienced and motivated candidates with a commercial cleaning background, as well as fast learners with a positive attitude, are encouraged to apply
  

• Minimum 2 years' experience in commercial cleaning Industry, including supervisory responsibilities.
  

• Previous Customer Service Manager, Operations Coordinator, or similar experience will be highly regarded.

• Strong customer service and relationship management skills.

• Positive "Can-do" attitude with a proactive approach to problem-solving.
  

• Sound understanding of Workplace Health & Safety (WHS) requirements.
  

• Excellent verbal and written communication skills.
  

• Strong organisational and problem-solving abilities.
  

• Ability to multitask and meet deadlines in a fast-paced environment.
  

• Intermediate computer skills including Microsoft Word, Excel, Outlook, and PowerPoint.
  

• Current unrestricted driver's licence.
  

Additional Requirements

• Ability to work flexible hours, including occasional night shifts if required.
  

• Full Australian working rights (Australian Citizen or Permanent Resident preferred).
  

• Ability to travel between client sites as required.
  

Why Join Life Australia?

Life Australia Pty Ltd is an ISO-certified Commercial Cleaning and Facilities Management company committed to delivering exceptional service and innovative solutions.

We offer:

• Competitive salary package
  

• Company vehicle with Fuel
  

• Mobile, Ipad, Laptop etc
  

• Career growth opportunities
  

• Supportive and professional team environment
  

• Ongoing training and development
  

• Opportunity to work with a respected and rapidly growing organisation
  

At Life Australia, our people are our greatest asset. If you are passionate about customer service, operational excellence, and making a real impact, we would love to hear from you.

Apply now and become part of a dynamic team committed to excellence.