Administration and Customer Service Officer

Archer Glass is a leading provider of glass and glazing solutions, delivering high-quality products and exceptional customer service to residential, commercial, and industrial clients. We pride ourselves on professionalism, reliability, and attention to detail.

View our website: https://archerglass.com/

Join Archer Glass and become a key part of a growing, family-owned business where no two days are the same. This is more than an administration role—it's an opportunity to be at the heart of our operations, supporting customers, working on projects, and helping deliver exceptional service across South East Queensland.

We're looking for someone who enjoys taking ownership, solving problems, and making a real impact. You'll work closely with management, customers, suppliers, and our installation teams, playing an essential role in keeping the business running smoothly. In return, you'll enjoy a supportive team environment, opportunities to develop your skills, and the satisfaction of seeing your contribution directly influence the success of the company.

If you're highly organised, customer-focused, and looking for a long-term career with a respected local business, we'd love to hear from you.

The Administration Officer plays a critical role in supporting the daily operations of Archer Glass. This position is responsible for providing administrative, customer service, and office support functions to ensure the efficient operation of the business. The successful candidate will be highly organized, professional, and capable of managing multiple tasks in a fast-paced environment.

• Manage incoming phone calls, emails, and customer enquiries.

• Maintain accurate filing systems and company records.

• Prepare and process quotations, invoices, purchase orders, and other documentation.

• Assist with scheduling appointments, installations, and service calls.

• Coordinate office supplies and equipment requirements.

• Support management with administrative tasks and reporting.

• Provide professional and friendly service to customers, suppliers, and contractors.

• Follow up customer enquiries and assist with job progress updates.

• Handle customer requests and direct enquiries to the appropriate team members.

• Assist with accounts payable and accounts receivable processing.

• Reconcile supplier invoices and purchase orders.

• Coordinate communication between office staff, estimators, installers, and suppliers.

• Maintain job tracking systems and update project information.

• Assist in implementing and improving administrative processes and procedures.

• Ensure compliance with company policies and workplace procedures.

• Previous experience in an administration, office support, or customer service role.

• Strong written and verbal communication skills.

• Excellent organizational and time management abilities.

• High level of attention to detail and accuracy.

• Proficiency in Microsoft Office Suite (Word, Outlook).

• Ability to work independently and as part of a team.

• Experience in the construction, glazing, manufacturing, or trade services industry.

• Knowledge of accounting software MYOB and SimPro.

• Experience with scheduling and job management systems.

• Professional and positive attitude.

• Strong problem-solving skills.

• Reliable and trustworthy.

• Ability to manage competing priorities.

• Customer-focused with excellent interpersonal skills.

• Supportive and friendly team environment.

• Opportunities for professional development.

• Stable and growing business.

• Diverse and engaging role with variety in daily tasks.