AO3 Housing Officer

• AO3 Housing Officer
• QLD Government
• $51.12 per hour + superannuation
• ASAP Start
• Initial contract to 30th of June 2026 - with the view to move into the government pool on an ongoing basis[i]

The Role

Our Queensland Government client is seeking someone looking for a career within the Department!

Become part of a high-volume team, within a supportive Housing Service Centre environment. In this position, you will deliver a wide range of applicant, tenancy, and property management services, along with advice to customers with complex needs.

Your responsibilities will include:

• Oversee property maintenance and carry out property inspections.
• Maintain precise customer and property records using the Microsoft Suite and internal systems, ensuring a high level of accuracy
• Handle tenancy arrangements, allocations, tenancy changes and vacancies while liaising with other housing providers to ensure departmental compliance
• Assist customers in person and over the phone, conduct intake interviews, make referrals to support services and assess applications for social housing and private housing assistance
• Monitor and manage rent and maintenance arrears, complete rent assessments, establish payment plans, and process refunds and collections
• Conduct property visits, investigate tenancy disputes and complaint and support their resolution

  
You

The successful candidate will thrive in a fast-paced environment, demonstrate strong empathy, and have experience in a customer-facing role. You will be able to demonstrate the following:

• Proven experience in customer service (telephone and/or face-to-face)
• Previous experience in the community services sector is highly desirable
• Strong communication skills with the ability to de-escalate situations
• Ability to perform under pressure in a fast-paced setting with strong attention to detail
• Intermediate Microsoft Office skills, with the ability to quickly learn new systems
• High levels of confidentiality, empathy, and resilience when supporting vulnerable customers
• A National Criminal History check is required prior to placement
• A current driver’s licence is required

Apply  
          
To be considered for this position, please apply directly below, with an updated CV and cover letter in Microsoft Word format. Alternatively, email Louise Clark directly at ************@empiregroup.com.au | Please reference JobID: 1627659
  
  
  
  

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