Service Manager - Disability Support (NDIS)

We’re seeking a passionate and experienced leader in the disability sector to join our Service Delivery team. This role is ideal for someone who combines strong leadership skills with a deep understanding of the challenges and opportunities within disability support services.

To be successful in this role, you will:

Bring proven experience in team leadership and people management across diverse and multi-site teams within the disability sector.
Demonstrate high-level client engagement and interpersonal skills, with the ability to build strong relationships with clients, families, and external stakeholders.
Lead with resilience, optimism, and professionalism in a complex and changing environment.
Think critically and creatively to overcome challenges and achieve positive outcomes.
Use technology and data to better support clients and enhance workforce performance.
Balance deadlines and shifting priorities while motivating your team to deliver excellence.
Knowledge and experience in NDIS, NIISQ, positive behaviour support, and restrictive practices will be highly regarded and are preferred for this role.
Most importantly you will embody our D.R.I.V.Eethos of Dignity, Respect, Individualised, Visionary and Engaging.

About the Role

As a Service Manager, you will play a pivotal role in ensuring our clients receive high-quality, person-centred services while guiding and supporting your team to perform at their best. Based at our Eight Mile Plains office, with weekly travel to Toowoomba, you will lead service delivery across Supported Independent Living and Home and Community Supports clients.

Key Responsibilities

Act as the primary contact for a portfolio of clients.
Manage and mentor staff who deliver supports within your client portfolio.
Ensure services uphold client choice, independence, and personal goals.
Support smooth onboarding and transitions for new clients.
Oversee rostering decisions and participate in the on-call rotation.
Prepare required reports and documentation as part of client reviews.
Build collaborative relationships with Support Coordinators, stakeholders, and community partners.
Conduct regular face-to-face visits with clients and stakeholders.

Benefits of the Role

SCHADS Level 4 classification with monthly RDO

Strong, supportive leadership and mentoring

Ongoing professional development and networking opportunities

Career pathways for long-term growth with us

A collaborative and passionate peer group

Employee Assistance Program and wellness initiatives

A culture of ethical practice, safety, and genuine respect

Flexible and supportive work environment

About Us

Focused on Care is proudly a Queensland based organisation who provides individualised, high-quality care to meet the evolving needs of our clients and the community.

Our focus on quality supports has seen the demand for our services expand throughout Queensland. Throughout this growth we have remained committed to ensuring our clients goals are being met.

We support NDIS, NIISQ and DVA clients and pride ourselves on doing things differently and putting our clients at the centre of everything we do. We work hard to get to know both our clients and our team to ensure we match the right support worker with our clients to set everyone up for success.

All applications and enquiries will be treated confidentially.

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