Fundraising Data Services Lead

• Join a multi-award-winning Fundraising & Engagement team
• Permanent, full-time role - based at our Brisbane Corporate office
• Access to generous tax-free benefits + free parking!

Are you passionate about using data to create meaningful supporter connections? At the Royal Flying Doctor Service (Queensland Section) (RFDS), our Fundraising & Engagement team is looking for a Fundraising Data Services Lead (internally known as Data Services Manager) to play a key role in delivering personalised, high-impact supporter engagement.

In this pivotal role, you’ll take ownership of end-to-end data management across our fundraising operations, ensuring accuracy, integrity and strategic segmentation that supports successful campaigns and strong supporter relationships.

As a key member of the Supporter Experience team, you’ll play a critical behind-the-scenes role in enabling the broader fundraising function to deliver exceptional supporter experiences, raise essential funds and create meaningful impact.

Key responsibilities

• Lead and support the team - Mentor team members, promote best practices, and ensure a culture of accuracy and excellence.
• Deliver smart, accurate segmentation - Manage complex data operations to produce campaign-ready data that drives results.
• Work closely with stakeholders - interpret campaign briefs, clarify data needs, and align expectations across teams.
• Ensure CRM excellence - Use your advanced skills to manage data integrity, system configuration, and testing.
• Improve how we work - Streamline processes, enhance data workflows, and lift overall campaign efficiency.

Who are we looking for

• An expert in data and segmentation – You’re skilled at managing complex supporter data and creating targeted segments that drive impactful fundraising campaigns.
• Detail-oriented and systems-savvy – You maintain clean, accurate data and ensure smooth handling of imports, exports, and data flows across platforms.
• Supporter-focused and campaign-ready – You value personalised, timely engagement and make every supporter interaction meaningful by ensuring donor information and feedback are accurately captured and reflected.
• Methodical and flexible - You’ll be comfortable balancing structured, detail-oriented tasks but have flexibility to adapt in a fast-paced, dynamic environment.

Why work for us

The Royal Flying Doctor Service (RFDS) (Queensland Section) is a leader in delivering aeromedical and primary healthcare to regional, rural and remote communities. We value our people and are passionate about improving health outcomes for Queenslanders by ensuring access to essential health services, no matter where they live, work or travel.

You’ll be driven by purpose not tasks; it's about being part of an organisation where whatever your role, you make a difference each day to people’s lives. You will work in an encouraging team environment, with leadership dedicated to being genuinely supportive, and prioritising your success. We offer flexibility so you can look after your well-being and commitments, getting the very best from life professionally and personally.

You’ll also have access to the following:

• Competitive salary + super + tax benefits of $18,550; increasing your take home pay
• Opportunity to be a part of the iconic RFDS team!
• Be an integral team member by supporting those who make a real impact to healthcare in Queensland
• Work with people who are passionate about our purpose and proud of their contribution
• Comprehensive and supportive orientation program
• Access to our Employee Assistance Program includes counselling, nutrition sessions, financial sessions and legal advice
• Private health insurance discounts
• Access to a discounted workplace health and fitness passport (for staff and family members) that provides discounted gym and health centre access
• RemServ Rewards, where members receive cashback benefits on purchases from hundreds of leading Australian retailers; including groceries, fashion, technology and travel.

Interested?

Apply now! Don’t delay as shortlisting will begin immediately.

For further information regarding this role please contact RFDS Talent Acquisition on 07 38527553 or [email protected] using the subject line: Fundraising Data Services Lead enquiry via EthicalJobs.

The Royal Flying Doctor Service acknowledges the Australian Aboriginal and Torres Strait Islander peoples as the first inhabitants of the nation and the Traditional Custodians of the land. The RFDS is committed to eliminating all forms of discrimination in the provision of healthcare. We embrace diversity and welcome all people irrespective of faith, ethnicity, sexual orientation or gender identity.

The RFDS is committed to the protection of human and legal rights, including the rights of children, young people and adults to be safe, heard and cared for. In upholding the Universal Principle, RFDS is committed to creating an organisational environment that ensures Aboriginal and Torres Strait Islander children and their families feel welcome, safe, valued, included and respected.