AO3 Housing Officer

• AO3 Housing Officer
• QLD Government
• $51.12 per hour + superannuation
• Immediate Start
• Initial contract for 2 months with possibility of extension

The Role

Join this very busy team within a supportive environment in a Housing Service Centre. In this role you will provide a broad range of applicant, tenancy and property management services, along with advice to customers with complex needs.

Your responsibilities will include:

• Oversee property maintenance and carry out property inspections.
• Maintain precise customer and property records using the Microsoft Suite and internal systems, ensuring a high level of accuracy
• Handle tenancy arrangements, allocations, tenancy changes and vacancies while liaising with other housing providers to ensure departmental compliance
• Assist customers in person and over the phone, conduct intake interviews, make referrals to support services and assess applications for social housing and private housing assistance
• Monitor and manage rent and maintenance arrears, complete rent assessments, establish payment plans, and process refunds and collections
• Conduct property visits, investigate tenancy disputes and complaint and support their resolution

  
You

The successful candidate will thrive in a fast-paced environment, demonstrate strong empathy, and have experience in a customer-facing role. You will be able to demonstrate the following:

• Proven experience in customer service (face-to-face)
• Previous experience in the community services sector is highly desirable
• Strong communication skills with the ability to de-escalate situations
• Ability to perform under pressure in a fast-paced setting with strong attention to detail
• Intermediate Microsoft Office skills, with the ability to quickly learn new systems
• High levels of confidentiality, empathy, and resilience when supporting vulnerable customers
• A National Criminal History check is required prior to placement
• A current driver’s licence is required

Apply  
          
To be considered for this position, please apply directly below, with an updated CV and cover letter in Microsoft Word format. Alternatively, email Louise Clark directly at ************@empiregroup.com.au | Please reference JobID: 1632047