Individual Giving Coordinator

Make a meaningful difference with us 

We’re looking for someone who wants to make the world a little better through small moments that leave big impacts. To build meaningful relationships and make a difference in the lives of others. 

Passionate about fundraising and stakeholder engagement? Take on your next challenge!

The Individual Giving Coordinator will play a key role in growing and maintaining donor engagement through data-driven campaigns and tailored donor journeys across single giving. This position is focused on execution, and we are seeking an individual that can deliver the best possible experience to stakeholders, whilst achieving positive outcomes that align with business strategy.

Working within a high performing and cross functional team, the position holder will nurture individual donors for the UnitingCare family of brands including Lifeline, BlueCare, Family and Disability Services, The Wesley Hospital and St Andrew’s War Memorial Hospital.

your part in our unitingcare team

• Support and contribute to the growth of UnitingCare’s donor base (across all brands) through the end-to-end delivery of donor acquisition and retention campaigns across various channels – direct mail, digital, and phone
• Coordinate the execution and evaluation of donor appeals and acquisition campaigns across direct mail, digital and phone channels
• Develop and manage campaign timelines, project plans and key milestones to ensure delivery across multiple concurrent campaigns
• Oversee print and mailhouse production processes, including briefing, proofing, data handover and campaign execution, ensuring accuracy and quality across all outputs
• Monitor campaign performance and generate regular reports and insights on key metrics including Return on Investment (ROI), donor retention and Cost Per Acquisition (CPA)
• Manage relationships with internal stakeholders and external partners including agencies, printers and mailhouses to deliver high-quality campaign outcomes
• Draft and edit campaign content including direct mail, emails, social media posts and website updates.

What makes a difference for us?

• Confidence to satisfy the relevant probity checks required by legislation or policies. This may include a Nationally Coordinated Police Check, Right to Work in Australia.
• Tertiary qualification in Business, Marketing or related field
• Experience coordinating or delivering multi-channel fundraising or direct marketing campaigns
• Strong project management skills with the ability to manage multiple campaigns, timelines and competing deadlines
• Proven experience working with print and mailhouse production processes, including briefing, proofing and execution
• High attention to detail across campaign execution, data and production outputs
• Strong stakeholder management skills across internal teams and external suppliers
• Strong communication skills, including the ability to prepare briefs and campaign updates
• Intermediate to advanced MS Office skills.

What makes a difference for you?

The opportunity to be part of the second-largest Queensland employer who has been leading by example for more than 100 years. Joining our team, you’ll be welcomed as part of the UnitingCare family. We’re a proud not-for-profit with more than 16,500 staff and 9,000 volunteers across our brands of BlueCare, Lifeline, ARRCS, The Wesley Hospital, Buderim Private Hospital, St Stephen’s Hospital, and St Andrew’s War Memorial Hospital.

• Flexible work arrangements to support work-life balance
• Access to salary packaging, meal and entertainment benefits - up to $15,900 per year tax free as well as up to $2,650 of your pre-tax income to pay for meal and entertainment benefits. To learn more about this benefit watch the video via the Salary Packaging Explained link
• A recognition and rewards platform, providing employee discounts at hundreds of retailers, including everyday expenses, holidays, health insurance, annual awards celebration, wellbeing and employee assistance programs
• 12 weeks paid parental leave and 2 weeks paid partner leave, available after 6 months’ service, in addition to the government scheme
• Diversity and inclusive leave, offering paid gender affirmation leave and cultural leave options (paid and unpaid) for those who may celebrate Lunar New Year, Diwali, Ramadan, NAIDOC weeks and other significant cultural events
• Career development opportunities to challenge yourself, grow and make a meaningful difference
• A positive and inclusive team based on respect, shared standards, strong values and a commitment to serving others

Child safe, child friendly

UnitingCare is committed to being a Child Safe, Child Friendly organisation and will:

• provide welcoming, safe and nurturing services for children
• implement measures to prevent child abuse and neglect within our services
• appropriately and immediately address child abuse and neglect if it does occur
• abide by the Child Safe Standards and adhere to the Reportable Conduct Scheme  

Diversity & Inclusion

Our approach is simple – everybody is welcome here.  At UnitingCare, diversity is at the core of our who we are, our mission and our values. We are committed to providing equal opportunities to all employees no matter their sex, race, culture, sexual orientation, disability or gender identity. Demonstrating our commitment to reconciliation and building long-term employment opportunities for First Nations peoples, UnitingCare strongly encourages Aboriginal and Torres Strait Islander applicants for this position.  

Safe workplace

We work hard to make our services welcoming and safe for every person. We are united in keeping children, young people and the elderly safe from harm, within our services, workplaces and the communities we support. We are committed to speaking up loudly for their safety.

Commitment to Safeguarding

We are committed in creating services and workplaces that are welcoming and safe for every person. We work together to protect children, young people, adults and the elderly from harm within our services and the communities we support. We speak up for their safety to ensure their voices are heard. Our recruitment and workplace practices reflect our dedication in preventing abuse, harm and exploitation across UnitingCare.