Front Office Manager

Company Description Reef House Adults Retreat is a boutique, adults-only coastal retreat located in Cairns, QLD, offering a relaxed and intimate environment for guests seeking a tranquil getaway. The retreat focuses on personalized hospitality, attentive service, and a calm atmosphere that highlights the natural beauty of the region. Guests can expect high-quality accommodations, thoughtful amenities, and experiences tailored to relaxation and comfort. Team members are encouraged to contribute to a welcoming culture where professionalism, care, and respect for guests and colleagues are prioritized. Role Description This is a full-time, on-site role based in Palm Cove. The Front Office Manager oversees day-to-day front desk operations, including check-in and check-out, and handling guest inquiries and requests. The role is responsible for leading and supporting front office team members, ensuring consistent, high-quality customer service and maintaining a calm, professional environment. Daily tasks include managing room allocations, monitoring occupancy and revenue-related reports, resolving guest issues, and coordinating with housekeeping, maintenance, and other departments to deliver a seamless guest experience. The Front Office Manager also maintains front office procedures, trains staff on service standards and systems, and ensures compliance with property policies and safety protocols.QualificationsStrong Office Administration and Front Office skills, including managing reservations systems, guest records, and daily reporting.Proven Customer Service and Customer Satisfaction experience, with a focus on creating welcoming, responsive, and solution-oriented guest interactions.Excellent Communication skills, both verbal and written, with the ability to interact professionally with guests, team members, and external partners.Previous experience in hospitality or hotel front office management, ideally in a boutique or resort environment.Demonstrated leadership abilities, including staff coaching, scheduling, and performance support.Strong organizational and problem-solving skills, with attention to detail and the ability to manage multiple priorities calmly.Comfort with property management systems, basic office software, and point-of-sale tools; willingness to learn new systems as needed.Availability to work a rotating roster, including weekends and public holidays, as required by front office operations.