Call Centre & Customer Service

<div>
 <div>
 <div>
 Posted: 07/04/2026
 </div>
 <div>
 Closing Date: 05/05/2026
 </div>
 <div>
 Job Type: Permanent - Full Time
 </div>
 <div>
 Location: Bundaberg Terminal
 </div>
 <div>
 Job Category: Administration and Office
 </div>
 <div>
 About Wickham Freight Lines:
 We’re driven by purpose and passion, delivering safe, reliable transport solutions that keep your business moving. With a focus on safety, service, people and performance, we go the extra mile to ensure every delivery is seamless. Our core values define who we are: we put safety first, work smarter, achieve success together, and take pride in every journey. From the first kilometre to the last, your freight is in expert hands. Experience the difference with a logistics partner who cares about your success.
 Our Benefits and Culture:
 <ul>
 <li>We work together to achieve our mission: "To provide reliable and professional transport solutions".</li>
 <li>Get access to our free employee assistance program that includes assistance with your health, finances, nutrition and legal advice for both you and your family.</li>
 <li>We are a family owned business and understand that work-life balance can be different for everyone.</li>
 <li>Transport and logistics are our passion, and we love what we do!</li>
 <li>We will enable you to be at your best so you can reach your career dreams and goals.</li>
 <li>Enjoy career fulfilment at Wickham Freight Lines with 25% of our employees that have a tenure of 10 years or more.</li>
 <li>Enjoy a vast number of discounts with our employee benefits scheme.</li>
 </ul>
 </div>
 <h4 class="jobSectionHeader">Job Description</h4>
 <div>
 Job Description:
 This is the perfect opportunity to start or grown your career in the Transport and Logistics sector whilst delivering excellent customer service and obtaining administration skills. The role is based at our Bundaberg Terminal on a full-time basis Tuesday to Saturday between 9am to 6pm (hours may vary in peak season).
 This position comes with a high level of responsibility and a great opportunity for the right applicant with the desired skill set and experience.
 The successful candidate will be responsible for a variety of tasks including but not limited to:
 <ul>
 <li>Ensure accuracy of paperwork</li>
 <li>Processing paperwork in relation to truck loads</li>
 <li>Processing Proofs of Delivery</li>
 <li>Pallet reconciliation</li>
 <li>Answering Phones</li>
 <li>Data entry and booking timeslots with DC</li>
 <li>Scanning of paperwork</li>
 <li>Adhere to and promote all Workplace Health &amp; Safety procedures</li>
 <li>Liaise with customers &amp; escalate queries</li>
 <li>Assist and understand Operations</li>
 </ul>
 </div>
 <h4 class="jobSectionHeader">Desired Skills and Experience</h4>
 <div>
 The successful candidate will have:
 <ul>
 <li>Ability to service customers with utmost professionalism at all times</li>
 <li>Effective communication skills to deal with all internal and external customers</li>
 <li>Data entry skills to ensure input is accurate</li>
 <li>Excellent computer literacy</li>
 <li>Ability to learn operating systems quickly.</li>
 </ul>
 The successful applicant will have the ability to multi-task, work in a busy environment and prioritise as well as exhibit exceptional attention to detail. We look forward to receiving your application.
 </div>
 </div>
</div>
<div></div>


 
  
   Posted: 07/04/2026
  
  
   Closing Date: 05/05/2026
  
  
   Job Type: Permanent - Full Time
  
  
   Location: Bundaberg Terminal
  
  
   Job Category: Administration and Office
  
  
   About Wickham Freight Lines:
   We’re driven by purpose and passion, delivering safe, reliable transport solutions that keep your business moving.

Administration and Customer Service Assistant

Full time

Build a Career with Confidence at Carrier
Carrier Global Corporation is a global leader in HVAC, refrigeration, and intelligent climate solutions. For over a century, we’ve been at the forefront of heating, cooling, and energy-efficient technologies that support buildings, industry, and communities. Our success is built on technical excellence, safety, and people who lead from the front.
If you’re a hands-on HVAC professional ready to take ownership of service operations and lead a technical team—this role is for you
The Role – HVAC Service Manager
Location: Eight Mile Plains | Full-Time
As the Service Manager, you’ll take a hands-on leadership role in overseeing day-to-day service operations across our Eight Mile Plains branch. You’ll work closely with technicians in the field, supporting complex fault finding, driving service quality, and ensuring contractual and reactive works are delivered safely, efficiently, and profitably.
This role balances technical involvement, people leadership, and commercial accountability, making it ideal for a technically strong leader who enjoys being close to the work.
What You’ll Be Doing
<ul>
<li>Lead, mentor, and support a team of HVAC technicians, apprentices, and subcontractors</li>
<li>Provide hands-on technical support for complex diagnostics, fault finding, and job scoping</li>
<li>Oversee delivery of planned maintenance, reactive service, breakdowns, and minor works</li>
<li>Manage daily service operations in collaboration with planners, ensuring efficient resource allocation</li>
<li>Drive safety, quality, and EH&amp;S compliance across all service activities</li>
<li>Manage service contracts, WIP, backlog, and financial performance</li>
<li>Review work orders, labour recovery, parts usage, and invoicing accuracy</li>
<li>Build strong customer relationships and identify opportunities within existing service accounts</li>
</ul>
About You
You are a technically capable HVAC leader who thrives in an operational environment and leads by example.
You will bring:
<ul>
<li>Trade qualification in Refrigeration &amp; Air Conditioning or Mechanical Services</li>
<li>Strong hands-on experience servicing and maintaining HVAC systems (commercial/industrial preferred)</li>
<li>Demonstrated experience leading HVAC service teams or senior technicians stepping into leadership</li>
<li>Solid understanding of HVAC service contracts, maintenance delivery, and breakdown management</li>
<li>Ability to support technicians with complex diagnostics and technical decision-making</li>
<li>Strong organisational and planning skills in a fast-paced service environment</li>
<li>Confident communication skills with technicians, customers, and internal stakeholders</li>
<li>Experience using service management or ERP systems</li>
<li>A safety-first mindset and commitment to quality workmanship</li>
</ul>
What’s in It for You
<ul>
<li>Competitive salary package</li>
<li>Full-time, stable role with a global HVAC industry leader</li>
<li>Genuine hands-on leadership role with field engagement</li>
<li>Ongoing technical and leadership development</li>
<li>Supportive management team and inclusive workplace culture</li>
</ul>
Our Commitment to You
At Carrier, our people are our greatest asset. We foster a culture where technical expertise is valued, leadership is developed, and safety and quality come first. We are committed to diversity, inclusion, and creating a workplace where everyone feels they belong.
This is The Carrier Way.
Ready to lead from the front?
Join Carrier and make a real impact in HVAC service delivery. Apply now!

Build a Career with Confidence at Carrier
Carrier Global Corporation is a global leader in HVAC, refrigeration, and intelligent climate solutions.

Service Manager

Located on the doorstep to the world-heritage listed Great Barrier Reef and Daintree Rainforest, you will find Mantra Aqueous situated in the popular holiday destination of Port Douglas, Queensland, just one hour drive north from Cairns Airport. The property offers guests the choice of hotel spa rooms, along with self-contained one-bedroom apartments and two-bedroom dual key apartments. With its convenient location, you can easily spend your days off exploring the nearby natural wonders or adopt the local laid back lifestyle by visiting the many restaurants, shops, and markets on offer in Port Douglas. 
 
 
 Purpose 
 
As a Guest Service Agent, you will play a pivotal role as the friendly face and warm welcome that sets the tone for our guests' entire stay. Your responsibilities span from the moment they check in to the time they check out, ensuring that you are at the forefront of delivering exceptional hospitality and creating memorable experiences for our valued guests. 
 
 
 Primary Responsibilities 
 
<ul>
 <li>Roll out the red carpet of hospitality, ensuring every guest feels like a VIP from check-in to check-out</li>
 <li>Confidant in communicating with guests and colleagues to ensure cohesive collaboration</li>
 <li>Conquer challenges alongside guests, transforming dilemmas into success stories</li>
 <li>Promote hotel amenities and services by having a deep understanding of products and offerings</li>
 <li>Be the local legend, sharing information on neighbourhood hotspots and must-visit gems from your treasure trove of knowledge</li>
 <li>Display proficiency in accurately handling reservations and managing guest accounts</li>
</ul> Skills and Experience 
 
<ul>
 <li>Previous experience in hotel front desk operations is a valuable asset</li>
 <li>Innovative approach to exceeding customer service expectations</li>
 <li>Skilled at collaborating within teams, as well as working independently</li>
 <li>Proven ability to multi task and thrive under pressure, supported by strong organisational and time management skills</li>
 <li>Proficiency in both written and verbal communication</li>
 <li>Available to work a variety of shifts including nights, overnights, weekends, and public holidays as required</li>
</ul> Accor Benefits 
 
<ul>
 <li>ALL Heartist Membership - Take advantage of discounts on accommodation and food &amp; beverage worldwide!</li>
 <li>Family &amp; Friends Discounts - Available on a range of accommodation, services and events for those who mean the most to you</li>
 <li>Accor Live Limitless (ALL) Loyalty Program - Earn status &amp; reward points on your worldwide stays</li>
 <li>Learn Your Way - Support your career development with access to Accor’s industry leading training platforms, Accor Academy and Typsy</li>
 <li>Build Your Network - With more than 300,000 Accor professionals globally sharing the same guest passion, you have the ability to grow your hospitality network worldwide</li>
 <li>Worldwide Opportunities - We are a world leading hotel operator! With over 400 hotels in the Pacific and more than 5,000 across 110 countries, offering limitless opportunities to grow your career</li>
</ul> At Accor, we welcome you as you are. We help you grow and learn, so that work brings purpose to your life. By joining Accor, every chapter of your story is yours to write, and together we can imagine tomorrow's hospitality. Accor is an inclusive company, building diverse teams across the globe. 
 
 
 Everyone has a story and we want to learn yours. We invite you to APPLY NOW.

Located on the doorstep to the world-heritage listed Great Barrier Reef and Daintree Rainforest, you will find Mantra Aqueous situated in the popular holiday destination of Port Douglas, Queensland, just one hour drive north from Cairns Airport.

Guest Service Agent

Casual

<div>
 We’re Liquorland. A working day here is as varied as the range of local and imported brands you’ll offer customers. It’s a chance to be part of your local community’s life-moments, the big ones, and the everyday ones; that’s unique to a company with a footprint like ours. What’s more, you’ll be part of a team that’s just as diverse as the communities we serve. With the right ingredients like a supportive and fun culture, opportunities to learn and grow, and valuable first-hand experiences and skills, set yourself up for an ongoing career.
 
 <h3 class="jobSectionHeader">About the role</h3>
 
 Do you know your Ale from your Lager, or your Merlot from your Shiraz? Come join the Liquorland team as a Team Member and put your knowledge to good use.
 
 
 As part of Coles Group, Liquorland is your local convenience liquor store. We make shopping for great beverages easy with a great range of local and imported brands. We’re also growing every day, so it’s an exciting time to join us.
 
 <h3 class="jobSectionHeader"> 
 About you and your skills</h3>
 
 
 <ul>
 <li>A commitment to providing great customer experiences by working with enthusiasm, energy and pace</li>
 <li>To know your stuff, as you enjoy engaging with customers, you’ll be a go-to person for customer queries</li>
 <li>While experience is good, in the end it will be your personality and passion for the liquor industry that will set you apart</li>
 <li>The ability to be on your feet for long periods of time and will be able to carry out moderate to heavy lifting up to 17kg and reaching of the stock</li>
 <li>A current accredited Responsible Service of Alcohol (RSA) qualification</li>
 </ul>
 
 <h3 class="jobSectionHeader"> 
 What’s in it for you?</h3>
 
 <ul>
 <li>
 
 Instore and online discounts: 5% discount all year-round on supermarket and liquor purchases made online and instore. 10% discount offered for 5 days every month of the year.</li>
 <li>
 Work that fits around you: We know our team members have lives outside of work, so we’ll work with you to roster your shifts around your availability.</li>
 <li>
 Opportunities to learn and grow: Get paid to grow your career in retail, learn a trade, or even train to be an Operations Leader!</li>
 <li>
 Reward through recognition: Earn points through mythanks, a digital recognition platform to use on shopping and gift cards across an extensive range of retailers.</li>
 <li>
 Discounts on shopping and entertainment: We have a range of discounts on dining, gym memberships, tech, sporting events, restaurants and more via our partner networks.</li>
 <li>
 Focus on your health and wellbeing: Our EAP offers 24/7 confidential support for team members and their immediate family members. We also offer access to resources via our wellbeing portal.</li>
 </ul>
 
 <h3 class="jobSectionHeader"> 
 About the recruitment process</h3>
 
 We’re continuing to build a gender equitable team, and a culture that is just as diverse, inclusive and welcoming as the communities we serve. We are committed to creating a workplace that is safe and respectful for our team. We encourage applications from people of all ages, cultures (including Aboriginal and Torres Strait Islander peoples), abilities, sexual orientation and gender identities.
 
 
 We’re happy to adjust our recruitment process to support candidates with disability. For further information and additional contact details visit the ‘Our Recruitment Process’ section of our careers site or email inclusionrecruitment@coles.com.au
 
 
 Job ID: 185141
 
 
 Employment Type: Part time
</div>

Team Member

Part time

<div>
 It takes teamwork to bring customer smiles and community spirit to more than 1,800 retail stores across Australia. Whether you’re instore, on the road delivering orders or behind the scenes, you’ll find plenty of ways to make a difference every day. What’s more, you’ll be part of a team that’s just as diverse as the communities we serve. With the right ingredients like a supportive and fun culture, opportunities to learn and grow, and valuable first-hand experiences and skills, set yourself up for an ongoing career.
 
 <h3 class="jobSectionHeader">About the role</h3>
 
 We’re hiring at Coles. Working in the Checkouts and Assisted Checkouts area, you’ll be responsible for scanning items, processing payments, and engaging with our customers.
 
 <h3 class="jobSectionHeader"> 
 About you and your skills</h3>
 
 
 <ul>
 <li>A commitment to providing great customer experiences by working with enthusiasm, energy and pace</li>
 <li>To know your stuff, as you’ll be a go-to person for customer queries</li>
 <li>To be active – you’ll be on your feet for long periods of time and may require some moderate to heavy lifting and reaching</li>
 <li>The availability to work flexible hours across our store trading days (including early mornings, evenings and weekends)</li>
 </ul>
 
 <h3 class="jobSectionHeader"> 
 What’s in it for you?</h3>
 
 <ul>
 <li>
 
 Instore and online discounts: 5% discount all year-round on supermarket and liquor purchases made online and instore. 10% discount offered for 5 days every month of the year.</li>
 <li>
 Minimal experience required: You don’t need to have any experience, but if you’re enthusiastic and willing, have a great attitude and are a reliable human, you’ll make a great addition to our team.</li>
 <li>
 Work that fits around you: We know our team members have lives outside of work, so we’ll work with you to roster your shifts around your availability.</li>
 <li>
 Opportunities to learn and grow: Get paid to grow your career in retail, learn a trade, or even train to be an Operations Leader!</li>
 <li>
 Reward through recognition: Earn points through mythanks, a digital recognition platform to use on shopping and gift cards across an extensive range of retailers.</li>
 <li>
 Discounts on shopping and entertainment: We have a range of discounts on dining, gym memberships, tech, sporting events, restaurants and more via our partner networks.</li>
 <li>
 Focus on your health and wellbeing: Our EAP offers 24/7 confidential support for team members and their immediate family members. We also offer access to resources via our wellbeing portal.</li>
 </ul>
 
 <h3 class="jobSectionHeader"> 
 About the recruitment process</h3>
 
 
 We’re continuing to build a gender equitable team, and a culture that is just as diverse, inclusive and welcoming as the communities we serve. We are committed to creating a workplace that is safe and respectful for our team. We encourage applications from people of all ages, cultures (including Aboriginal and Torres Strait Islander peoples), abilities, sexual orientation and gender identities.
 
 
 We’re happy to adjust our recruitment process to support candidates with disability. For further information and additional contact details visit the 'Our Recruitment Process' section of our careers site or email inclusionrecruitment@coles.com.au
 
 
 Job ID: 185068
 
 
 Employment Type: Casual
</div>


 It takes teamwork to bring customer smiles and community spirit to more than 1,800 retail stores across Australia.

About Us: Baku Swimwear is a proudly Australian-owned and made brand, known for designing premium swimwear that celebrates confidence, individuality, and the beauty of the Australian lifestyle. With a focus on quality, fit, and fashion-forward design, we’re dedicated to helping every customer feel their best.
The Role: We’re on the lookout for a passionate and energetic Swim Stylist to join our Pacific Fair team on a casual basis. In this customer-facing role, you’ll deliver a personalised styling experience, help clients find their perfect swimwear fit, and represent the Baku brand with confidence and care.
What You'll Be Doing:
<ul>
<li>Delivering exceptional customer service in a warm, engaging, and professional manner</li>
<li>Offering expert advice on fit, styles, and trends to help customers feel confident</li>
<li>Maintaining visual merchandising and store presentation standards</li>
<li>Assisting with stock replenishment and daily store operations</li>
<li>Supporting the team during peak trading periods, weekends, and holidays</li>
</ul>
We’re Looking For:
<ul>
<li>A friendly, confident, and approachable personality</li>
<li>A passion for fashion and styling – especially swimwear!</li>
<li>Previous retail or customer service experience preferred</li>
<li>Great communication skills and a can-do attitude</li>
<li>Availability to work flexible hours, including weekends and holidays</li>
</ul>
Perks of Joining Baku:
<ul>
<li>Work in a fun environment, great perks and bonuses</li>
<li>Generous staff discounts on Australian-designed swimwear</li>
<li>Supportive team culture in a fashion-forward environment</li>
<li>Opportunity to build styling and customer service skills</li>
</ul>
Ready to Dive In? If you're enthusiastic about swimwear, love working with people, and enjoy making others feel confident and stylish, we’d love to hear from you.

About Us:Baku Swimwear is a proudly Australian-owned and made brand, known for designing premium swimwear that celebrates confidence, individuality, and the beauty of the Australian lifestyle.

Sales and Customer Service

It takes teamwork to bring customer smiles and community spirit to more than 1,800 retail stores across Australia. Whether you’re instore, on the road delivering orders or behind the scenes, you’ll find plenty of ways to make a difference every day. What’s more, you’ll be part of a team that’s just as diverse as the communities we serve. With the right ingredients like a supportive and fun culture, opportunities to learn and grow, and valuable first-hand experiences and skills, set yourself up for an ongoing career.
About the role Grocery is the largest department in our stores, help us to deliver great standards and great availability for our customers! As part of the Grocery team, you’ll be a person who is most productive throughout the day. Working in a team, you’ll be completing inventory tasks and restocking the shelves to ensure exceptional store standards whilst delivering a great shopping experience for our customers.
About you and your skills <ul>
<li>A commitment to providing great customer experiences by working with enthusiasm, energy and pace</li>
<li>To take pride in your work</li>
<li>To know your stuff, as you’ll be a go-to person for customer queries</li>
<li>To be active – you’ll be on your feet for long periods of time and may require some moderate to heavy lifting and reaching</li>
<li>The availability to work flexible hours across our store trading days (including weekends)</li>
</ul>
What’s in it for you? <ul>
<li>
Instore and online discounts: 5% discount all year-round on supermarket and liquor purchases made online and instore. 10% discount offered for 5 days every month of the year.</li>
<li>
 Minimal experience required: You don’t need to have any experience, but if you’re enthusiastic and willing, have a great attitude and are a reliable human, you’ll make a great addition to our team.</li>
<li>
 Work that fits around you: We know our team members have lives outside of work, so we’ll work with you to roster your shifts around your availability.</li>
<li>
 Opportunities to learn and grow: Get paid to grow your career in retail, learn a trade, or even train to be an Operations Leader!</li>
<li>
 Reward through recognition: Earn points through mythanks, a digital recognition platform to use on shopping and gift cards across an extensive range of retailers.</li>
<li>
 Discounts on shopping and entertainment: We have a range of discounts on dining, gym memberships, tech, sporting events, restaurants and more via our partner networks.</li>
<li>
 Focus on your health and wellbeing: Our EAP offers 24/7 confidential support for team members and their immediate family members. We also offer access to resources via our wellbeing portal.</li>
</ul>
About the recruitment process We’re continuing to build a gender equitable team, and a culture that is just as diverse, inclusive and welcoming as the communities we serve. We are committed to creating a workplace that is safe and respectful for our team. We encourage applications from people of all ages, cultures (including Aboriginal and Torres Strait Islander peoples), abilities, sexual orientation and gender identities.
We’re happy to adjust our recruitment process to support candidates with disability. For further information and additional contact details visit the ‘Our Recruitment Process’ section of our careers site or email ***************@coles.com.au
Employment Type: Part time

It takes teamwork to bring customer smiles and community spirit to more than 1,800 retail stores across Australia.

<div>
 Alphapharm Pty. Ltd.
 
 Viatris is a global healthcare company uniquely positioned to bridge the traditional divide between generics and brands, combining the best of both to more holistically address healthcare needs globally. With a mission to empower people worldwide to live healthier at every stage of life, we provide access at scale, currently supplying high-quality medicines to approximately 1 billion patients around the world annually and touching all of life's moments, from birth to the end of life, acute conditions to chronic diseases.
 
 We have been included on number of award lists that demonstrate the impact we are making. 
 The Sample Management Team Leader is responsible for the management of the Sample Management Team for following QA systems on behalf of the Quality Operations Manager.
 
 The team will conduct routine sampling of raw materials, packaging materials and bulk product, log raw material and finished product samples into the LIMS system, conduct AQL inspections of bulk product, conduct testing of packaging components and printed material and coordinate and store retention samples whilst maintaining a high standard of good manufacturing practices. Exercise scientific judgment and rationale to conduct investigations using techniques and methods which adhere to the standard operating procedures.
 
 Key Duties and Responsibilities:
 <ul>
 <li>Management of all duties for which the operators and analysts have been deemed competent.</li>
 <li>Ensure the application of sound scientific principles in sampling and sample management work and support investigations</li>
 <li>Challenge and improve processes, with a particular focus on continuous improvement of data integrity and GMP compliance, as well as efficiency.</li>
 <li>Write investigations and reports</li>
 <li>Support and encourage continuous improvement initiatives for the benefit of the Quality department and the wider business</li>
 <li>Ensure activities comply with GMP, legal and ethical standards</li>
 <li>Develop and maintain a competent, motivated, and engaged team through effective communications, management, recruitment, training and development.</li>
 <li>Ensure direct reports are equipped with the information, instruction, training, supervision, and equipment that they need to work safely and that they abide by all relevant health and safety procedures. Act as a role model by demonstrating safe work behaviours</li>
 <li>Provide insight and apply creativity to challenging situations</li>
 <li>Plan, monitor and achieve goals within set time frames</li>
 <li>Provide, build and maintain consistent, reliable and accurate customer service</li>
 </ul>
 
 Job Requirements:
 <ul>
 <li>Proven ability to work under minimal supervision</li>
 <li>Understanding of staff development and training techniques</li>
 <li>Ability to read and follow prescribed and detailed procedures to comply with GxP</li>
 <li>Ability to build rapport, establish and maintain relationships with peers, business contacts, and corporate management</li>
 <li>Ability to effectively manage time and meet deadlines and targets with competing and conflicting priorities</li>
 <li>Demonstrated attention to detail and extensive technical knowledge and ability is essential in this role</li>
 <li>Sound judgement and decision making skills</li>
 <li>Understanding of GMP requirements (desirable)</li>
 <li>Minimum of high school (year 12) education with passes in Maths and English. Completion of one Science subject (preferably chemistry) or tertiary qualification in science is desirable.</li>
 </ul>
 
 Viatris Benefits:
 <ul>
 <li>Employee rewards and discount platform</li>
 <li>Annual wellness allowance</li>
 <li>Recognition programs</li>
 <li>State of the art canteen onsite with a variety of subsidised food options</li>
 <li>Benefits for health and financial wellness</li>
 <li>Corporate deals with vendors including superannuation fund, health insurance and others</li>
 <li>Viatris Product loyalty program</li>
 <li>Free annual flu vaccination</li>
 <li>2 days of paid volunteer leave per annum</li>
 <li>Additional paid parental leave</li>
 <li>Career and development planning for continuous growth and learning</li>
 <li>Retirement savings plans</li>
 <li>Annual leave loading, as well as paid additional bereavement leave</li>
 </ul>
 
 Culture
 <ul>
 <li>Viatris has been named a Great Place to Work 2025.</li>
 <li>Viatris strives to create a positive, productive work environment where integrity, dignity and mutual respect for all is ingrained each and every one of us.</li>
 <li>Together, we are building a highly inclusive organization where employees are welcome to bring their best, authentic selves to work every day.</li>
 <li>Our goal is to provide a safe, supportive community where employees feel they belong and can use their unique experiences, perspectives and skills to make a difference in the lives of others.</li>
 </ul>
 
 At Viatris, we offer competitive salaries, benefits and an inclusive environment where you can use your experiences, perspectives and skills to help make an impact on the lives of others.
 
 Viatris is an Equal Opportunity Employer.
</div>

Sample Management Team Leader

Do you have a passion for technology and delivering outstanding customer support? Are you looking for a role where your technical skills make a real difference in a fast-paced, high-profile environment? Queensland Parliamentary Services is seeking a proactive and customer-focused Service Desk Officer to join our IT Technology Operations team. As the first point of contact for ICT support, you'll play a critical role in ensuring reliable, secure and fit-for-purpose technology services that support parliamentary operations. This is a rewarding opportunity to work collaboratively with skilled professionals while supporting a diverse range of stakeholders in a unique and sensitive operating environment. Key Objectives Deliver responsive Level 1-2 ICT support with a strong focus on customer experience. Aid in the triage, resolution and escalation of ICT issues to minimise operational impact. Maintain accurate records and contribute to continuous service improvement. Your Role Act as the first point of contact for ICT issues, providing L1-L2 technical support. Manage and escalate incidents, monitoring progress and providing clear follow-up. Record and manage incidents and requests in ServiceNow from intake to resolution. Educate and support users at point of need to uplift digital capability. Work collaboratively across IT Services to deliver seamless and secure outcomes. Complete administrative and finance processes to support reporting and compliance. Engage with vendors and suppliers to resolve escalated issues efficiently. Contribute to improving operational processes, documentation and knowledge bases. What We're Looking For Experience supporting enterprise ICT environments, including Azure and O365. Familiarity with tools such as Entra ID, Active Directory, ServiceNow and security platforms. Strong customer service skills with the ability to communicate technical issues clearly. Proven ability to prioritise tasks, analyse problems and deliver timely solutions. Relevant ICT qualifications highly desirable; ITIL, MCP or ServiceNow certifications valued. What We Offer At Queensland Parliament, you'll see democracy in action. You'll work with dedicated professionals, contribute to services that matter, and build a career supported by leadership, mentoring and wellbeing initiatives. Find out more: Careers | Queensland Parliament How to Apply Applicants should submit a resume and a suitability statement via the SmartJobs website. Your suitability statement (maximum two pages) should address the experience, skills, knowledge and abilities outlined in the Role Description Applicants are encouraged to review the full Role Description available on SmartJobs.This work is licensed under a Creative Commons Attribution 3.0 Australia License.

Do you have a passion for technology and delivering outstanding customer support?

Service Desk Officer

If you're looking to work for a great company with a great team, look no further!
At Motorama Kia &amp; Mitsubishi Moorooka we’re looking for an experienced Service Advisor to provide our service guests with a fantastic experience every time!
The Service Advisor role is a key role in our dealerships. You play a pivotal role helping our guests get their vehicles serviced and resolving any issues they may be having with their vehicles, so this is a role for people who are passionate about great customer service.
  What’s on offer:
<ul>
<li>Work a 9-day fortnight!</li>
<li>Attractive remuneration package, including commissions/bonuses</li>
<li>Real career progression opportunities, with a company that takes promoting and developing our people very seriously</li>
<li>Working in an environment where everyone cares and fun is a priority</li>
<li>Great employee benefits and discounts on vehicles, parts and servicing!</li>
</ul>
What you’ll be doing <ul>
<li>Managing the end‑to‑end service process, from customer arrival through to vehicle handover</li>
<li>Providing professional advice on vehicle servicing, maintenance, and repairs</li>
<li>Accurately preparing service estimates, quotes, and invoices</li>
<li>Liaising closely with technicians to ensure work is completed efficiently and to a high standard</li>
<li>Keeping customers informed with clear, timely updates on progress and costs</li>
<li>Handling customer concerns or enquiries in a calm, solution‑focused manner</li>
<li>Ensuring service records and documentation are accurate and compliant</li>
<li>Contributing to service targets, customer satisfaction, and team performance</li>
</ul>
To be considered for this position you will need the following experience and attributes:
<ul>
<li>Previous experience as a Service Advisor in a Dealership will be highly regarded</li>
<li>Previous experience in a Dealership or automotive environment</li>
<li>Excellent customer service skills including in person, in writing and over the telephone</li>
<li>Must like helping solving problems and helping customers</li>
<li>Accuracy and a high attention to detail</li>
<li>Current manual driver's licence is desired but not essential</li>
</ul>
About Motorama:    Established in 1960 the Motorama Group has over 700 staff! Motorama believes that our future strength and growth is strongly dependent on our people. We pride ourselves on our values and customer service AND it shows in the way we do business. Our mission is 'To provide our customers with a can do, cool, guest experience, every day, every time.' For more information go to www.motorama.com.au    Motorama is an equal opportunity employer who value diversity in the workplace.    If this sounds like the opportunity you’ve been waiting for then apply now!    To apply for this position, upload your resume by clicking the 'Apply for this job' button below.

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