Executive Manager Technology Product

Make a real impact on how RACQ designs and delivers technology solutions that enable great member and employee experiences.

The Executive Manager, Technology Products is a new position responsible for working closely with stakeholders to develop a product vision and roadmap. Ultimately, you will be responsible for the end-to-end delivery of this agenda. You will have the opportunity to establish and lead the team and function, influence enterprise-wide outcomes and partner closely with senior leaders during a significant period of transformation.

At RACQ, we’re good people doing good things - making a positive impact every day, with opportunities to learn, grow, and be more.

Reporting to the Chief Technology Officer, the Executive Manager, Technology Products is a senior leadership role responsible for leading the Technology Product function within the Technology group and shaping how technology products are planned, designed, delivered and continuously improved across RACQ.

• Lead and mature the Technology Products function, including planning, prioritising, resourcing and delivering products and features for nominated internal customer groups.
• Own and shape product vision and delivery roadmaps in partnership with business sponsors, ensuring alignment with RACQ’s short- and long-term technology strategy, standards and architectures.
• Oversee end-to-end product delivery activities, including business analysis, solution design, development, testing, deployment, change management and first-level product support.
• Build a high-performance, values-led culture that champions authentic leadership, employee engagement, accountability and continuous improvement across Technology.
• Establish and manage performance metrics (internally and with service partners) to drive delivery excellence, operational efficiency, customer satisfaction and measurable business outcomes.

• Proven leader in end‑to‑end, customer‑focused technology product delivery, with experience embedding product‑led and agile ways of working in complex, matrix environments.
• Experienced in building and integrating a team and function from the ground up.
• Strong strategic thinker who translates long‑term vision into practical program delivery aligned to enterprise technology and business strategies.
• Experienced partner to senior executives and business sponsors, with the ability to influence, negotiate and realise agreed benefits across organisational boundaries.
• Confident people leader who thrives in dynamic change environments, fostering high performance, engagement, continuous improvement and professional growth.
• Exceptional communicator and stakeholder manager with a strong track record of managing external partners and providers to deliver on outcomes.

Why join RACQ?

RACQ is here to drive a better future for all Queenslanders. With more than 1.7 million members, we’re built on helping people when they need it most. Join our team and play a part in supporting our members to move and live safely, securely and sustainably. We’re evolving with smarter, more sustainable solutions that make a real difference across Queensland. And while our reach is big, we stay small enough to support your career with care. At RACQ, you’ll find a flexible, inclusive workplace where everyone is valued, supported and empowered to thrive. Learn more about our culture and our commitment to diversity and inclusion at About us | RACQ .

At RACQ, we support your work, wellbeing and career through benefits that matter.

• Free RACQ roadside assistance from day one Enjoy complimentary RACQ Everyday Roadside Assistance, renewed annually.
• Exclusive employee discounts Access discounts across RACQ products and partner offers including banking, insurance, solar, vehicle care, retail and travel.
• Wellbeing that goes beyond the basics Take advantage of onsite health checks, flu vaccinations, wellbeing rooms, digital wellbeing resources and discounted private health insurance.
• Flexibility that works for real life Our weFLEX approach supports balance, performance and collaboration - whether you’re working from home, the office, or a mix of both.

Explore all our employee benefits at https //www.racq.com.au/about-us/careers/employee-benefits .

Ready to apply to do good stuff daily?

Successful candidates will be asked to complete background checks to progress their application.

We’re committed to creating an inclusive and accessible recruitment experience for everyone. If you need any adjustments or support at any stage of the process, please reach out to ***email_hidden*** for a confidential and supportive conversation or visit http //www.racq.com.au/about/careers/our-recruitment-process .

Eight Mile Plains