Head of Product

Head of Product

Five Faces South Brisbane QLD (hybrid) however remote applications will be considered

Embrace the changing face of patient engagement.

Have you ever noticed that attending a hospital appointment or procedure can still feel like it’s 1999?

Letters in the mail, phone calls just to reschedule, queues and long waits in crowded waiting rooms.

That’s changing.

Healthcare is rapidly digitising, and Five Faces is helping hospitals create more connected, digital‑first patient journeys.

We’re looking for a formidable Head of Product to lead the next stage of evolution for the Five Faces DX5 Platform – the technology that underpins our hospital patient engagement solutions.

The Opportunity

Reporting directly to the CEO, you will build and lead the product function from the ground up, shaping how the platform evolves, scales and commercialises over the coming years.

This is not a traditional roadmap management role.

This role sits at the intersection of product strategy, commercial decision‑making, operational transformation and platform governance. You will work closely with internal stakeholders to strengthen our product operating model, improve scalability and help define the future direction of the DX5 Platform.

The hardest part of this role isn’t building - it’s deciding. You will navigate the tension between platform integrity and customer‑specific demands, balancing commercial opportunity with long‑term scalability and sustainability.

What You’ll Do
Lead Platform Productisation

Drive the transition from bespoke delivery toward a more standardised, configuration‑first platform model.

Improve scalability, repeatability and operational efficiency across implementations, workflows, integrations and customer configuration approaches.

Reduce unnecessary customisation, manual effort and deployment complexity through stronger productisation and repeatable delivery models.

Build the Product Function

Build and mature the company’s product management capability, including structured planning, prioritisation and product operating rhythms.

Recruit, mentor and lead Product Managers and related product roles as the function grows.

Establish strong product governance, release management and cross‑functional alignment across Product, Engineering, Delivery and Sales.

Own and drive the DX5 product roadmap, aligning platform direction with company strategy, market opportunity and scalable product evolution.

Introduce stronger product governance and prioritisation frameworks that balance customer value, delivery feasibility and commercial sustainability.

Drive continuous improvement across workflows, usability and adoption outcomes, while partnering closely with customers and internal teams on strategic priorities.

Support Product & Strategic Engagement

Partner closely with executive, product, engineering, delivery and sales teams to align product direction with company strategy and operational priorities.

Support strategic customer and procurement activities including tenders, enterprise proposals, roadmap communication and product positioning.

Help strengthen product governance, prioritisation and scalable decision‑making across platform planning, release readiness and delivery processes.