Claims Officer

Join our Insurance team as a Claims Officer – Commercial Property Claims.

This is a permanent full-time role open to applicants in Brisbane or Sydney.

Join Suncorp as a Claims Officer supporting our Commercial Property Claims team, where you will manage a portfolio of property claims from lodgement through to finalisation.

This is a hands-on customer focused role where you will balance great service with sound decision making, ensuring claims are progressed fairly, accurately and in line with policy requirements.

• Act as the key point of contact for customers and intermediaries across the end-to-end claims journey
• Deliver clear, proactive and professional communication throughout the life of each claim
• Manage a portfolio of commercial property claims from lodgement through to settlement
• Assess coverage, review reports and determine next steps in line with policy and guidelines
• Work with assessors, repairers and suppliers to ensure timely and quality outcomes
• Negotiate settlements and support cost effective claim resolution
• Identify and escalate complex issues, delays, risks and vulnerable customer needs
• Maintain accurate records and file notes to support decision making and compliance
• Support recovery, salvage and fraud identification opportunities
• Contribute to continuous improvement and better customer outcomes

• Experience in a customer service environment, ideally within insurance
• Strong communication skills with the ability to explain complex information simply
• Ability to manage competing priorities and work to deadlines
• Strong problem solving and decision-making capability
• High attention to detail and strong documentation discipline
• Confidence working with systems and handling data accurately
• Understanding of general insurance principles is highly desirable
• Experience in claims, dispute resolution or negotiations is an advantage
• A proactive mindset with a focus on continuous improvement and accountability

At Suncorp, we offer benefits that support, empower and reward our people. Some of our perks include

• Competitive annual salary
• Flexible work arrangements including hybrid working model
• Employee discounts and rewards across major Australian retailers including Myer, David Jones, Coles and Woolworths, plus discounts on Suncorp products and insurance for eligible permanent employees
• Study support for eligible employees
• 20 weeks paid parental leave for primary carers
• Wellness programs including discounted health insurance and gym memberships

Chase the Sun, apply now!

If this sounds like the opportunity you’ve been looking for, apply online today.

At Suncorp, we are committed to building futures and protecting what matters. We embrace diversity and encourage you to apply even if you do not meet every requirement. We would love to hear from you.

We are at our best when our workforce reflects the communities we serve and when our people feel included, valued and connected. We are passionate about creating a diverse, accessible and inclusive culture, offering flexible work, career development and internal mobility, and building strong relationships with our customers and teams.

If you require support or adjustments to participate equitably in our recruitment process or workplace, please contact ***email_hidden*** for a confidential conversation.

For over 100 years Suncorp Group has been driven by our guiding Purpose – to build futures and protect what matters. To ensure we deliver on that Purpose, we’ve made a commitment, built on trust, empowerment, and flexibility – to help our people unlock their full potential and unleash their best and brightest selves. With the backing and support of some of the most trusted names in insurance, the Suncorp Group family provide our people with every opportunity to grow their career as they make a meaningful difference for our customers and our communities. We’re excited about what we can achieve together, working every day to be better, do more and realise the future we want to see just beyond the horizon.

We’re proud to be a part of the Suncorp Group family alongside some of Australia’s most trusted and diverse names in insurance. Together, we share a drive to make the complex simple and bring our customers peace of mind when it matters most – while helping to evolve and innovate the ways we can serve our community every day. That comes with all kinds of exciting opportunities for you to grow your own career. Whether you’re guiding people through life’s biggest moments or providing them with support in times they need it most, you’ll be driven forward by our shared customer-obsession and supported at every step of the journey.