Practice Manager

Lead operations as Practice Manager, delivering vital healthcare to vulnerable communities. Drive impact across finance, HR, compliance & growth.
Our Client:
  
Our client is a well-established and highly regarded not-for-profit healthcare organisation delivering essential primary healthcare services to people experiencing social disadvantage across Far North Queensland.
  
Supported by government funding, grants and strong community partnerships, the organisation plays a vital role in improving health outcomes for some of the region’s most vulnerable communities. Following a recent move to a modern, purpose-designed facility in Cairns, the organisation is well-positioned for continued growth and expanded service delivery.
  
With a dedicated and passionate team, this is an exciting opportunity to join a values-driven organisation and contribute to meaningful community outcomes.
  
The Opportunity:
  
Reporting directly to the Chief Executive Officer, the Practice Manager will lead the day-to-day operational functions of the organisation, ensuring the delivery of high-quality, accessible healthcare services.
  
Working closely with the Clinical Lead, this pivotal role oversees finance, human resources, compliance, governance and administrative operations, while supporting strategic initiatives and continuous improvement across the organisation.
  
Key responsibilities include but are not limited to:

• Lead and coordinate daily operational activities to ensure efficient service delivery, effective workforce management and a positive team culture.
• Oversee financial administration including payroll, accounts processing, purchasing approvals, reconciliations and reporting.
• Prepare and manage complex government, funding and organisational reports, using advanced Excel and data analysis skills to meet compliance and reporting requirements.
• Act as the Medicare Compliance Officer, ensuring accurate billing practices, claims processing and adherence to relevant legislation and regulations.
• Provide leadership across human resources functions, including recruitment, onboarding, workforce planning, performance management and staff development.
• Manage accreditation, governance and compliance requirements, including healthcare standards, privacy obligations and audit preparation.
• Oversee organisational risk management processes across operational, financial, WHS, IT and people-related functions.
• Drive continuous improvement initiatives that enhance organisational effectiveness and service delivery outcomes.

Your Skills & Experience:
  
To be successful in this role, you will bring:

• Previous experience in practice management, operations management or a similar leadership role, ideally within healthcare or a community services environment.
• Strong financial administration experience, including payroll, reporting and budget oversight.
• Xero experience desirable and advantageous.
• Advanced Microsoft Excel skills with the ability to analyse and interpret complex data.
• Sound knowledge of Medicare billing, compliance and reporting requirements.
• Experience managing HR processes, employee relations and performance management.
• Understanding of governance, risk management and compliance frameworks.
• Experience using practice management systems such as Best Practice or similar platforms.
• Strong leadership, communication and organisational skills.
• Cultural awareness and the ability to work respectfully with Aboriginal and Torres Strait Islander communities.
• Qualifications in Practice Management, Business Administration, Health Administration or a related discipline (or willingness to obtain).

You will also hold, or be willing to obtain:

• Current Blue Card
• National Police Check
• Current Driver’s Licence

The Offer:

• Highly competitive, generous salary package and salary sacrificing benefits.
• A rewarding leadership role with a respected not-for-profit organisation.
• The opportunity to make a genuine impact on the lives of vulnerable individuals and communities.
• A diverse position spanning operations, finance, HR, governance and compliance.
• Modern office facilities and a supportive team environment.
• The chance to contribute to an organisation entering an exciting phase of growth and development.
• A role where purpose and professional challenge go hand in hand.

Applications will be reviewed as they are received, and the position may close prior to the advertised date once a suitable candidate has been identified. Early applications are encouraged.
  
To ensure compliance with Australian employment law, this role is only open to candidates who possess either the right to work in Australia, permanent residency, citizenship status or visa status. 
  
You must be living in the Cairns region, or have an imminent date for your relocation – this is not a hybrid role, this is a 100% office-based role.

How to Apply:
  
To apply online, click ‘apply’ at the top of this page, or contact our designated Recruitment Consultant, Sally Mlikota on 07 4051 9*** or *****@cbcstaff.com.au for a confidential discussion.
  
At CBC Staff Selection, we are dedicated to fostering an environment that champions equal opportunity, embraces diversity, promotes inclusion and prioritises flexibility and accessibility. All communication with CBC Staff Selection is managed in a highly confidential manner, and your details will not be shared with any future employer without your prior consent.
  
CBC Staff Selection – Redefining Recruitment
  
With over 36 years’ recruitment experience, CBC Staff Selection specialises in providing professional, quality recruitment services to a wide range of candidates and clients throughout both Far North Queensland (Cairns region) and North Queensland (Townsville and Mackay region) as well as Regional Queensland.
  
Job Reference: 1704578/SM

• Be part of an exciting growth phase under strong leadership
• A varied role spanning operations, finance, HR and governance
• The chance to make a genuine impact in Far North Queensland