Operations Support Officer

Req. Id: 11645

Date: 17 Jun 2026

Rockhampton, QLD, AU, 4700

Company: Queensland Rail

You’ll connect Queensland. We’ll connect you to an amazing career.

At Queensland Rail, connection is at the heart of everything we do—and it starts with you.

Our Travel network links communities across the state, delivering unforgettable tourism experiences and essential services for work, family, and medical care.

Learn more about Queensland Rail's purpose, people and progress - watch our short video here.

About the Role

As the Operations Support Officer you will play an integral role in keeping our long-distance services running smoothly. You’ll support the Operations Coordinator and onboard team with operational coordination, operational roster management support and general administrative support.

You’ll operate with a high level of autonomy, ensuring day-to-day activities run efficiently and safely.

This is a permanent full-time position based at the Rockhampton Station.

Benefits that Count

• Base annual salary $85,757 per year + 12.75% super with potential to earn up to $100,000 per year + 12.75% super (including allowances)
• 5 weeks annual leave per year
• Be part of a vital service connecting communities across Queensland
• Enjoy a role with variety, responsibility and real impact
• Work in a supportive team environment with opportunities to grow
• Contribute to delivering safe, high-quality passenger experiences
• Access to 280+ gyms and pools via Fitness Passport
• Travel discounts and lifestyle perks through QRI

To view additional exclusive Queensland Rail benefits please visit Employee Benefits.

Purpose that Counts. As an Operations Support Officer some of your duties will include:

• Providing administrative support to the Operations Co-ordinator, including meeting trains and assisting with rosters
• Managing day-to-day depot operations such as platform allocations and train movements
• Coordinating the supply and unloading of food and beverages for long-distance trains
• Ensuring food safety, quality, and dietary requirements are met
• Supervising staff, completing trip reports, and organising replacement staff when needed
• Preparing reports and correspondence using office systems
• Processing financial data in SAP and Point of Sale (POS) systems, including reconciliations and credit card handling procedures
• Assisting with roster preparation and updates
• Supporting safety and wellbeing in line with Queensland Rail standards

Hours / Roster

It is a 24x7 operation where you will be required to work a rotating roster which will include early starts, late finishes, overnight shifts, weekends and public holidays. Flexibility with hours is crucial in this role.

We are looking to connect with someone who has:

• Previous experience in a similar administrative support role
• Strong organisational, communication and problem-solving skills in a fast-paced and agile environment
• Proficiency in computer systems, including the Microsoft Office Suite e.g. Outlook, Word, Microsoft Excel (basic reports and formulas)
• A commitment to delivering excellent customer service
• Basic experience in cash / credit card handling and accounting
• A strong focus on safety
• Knowledge of food safety and catering (HACCP) highly regarded
• Understanding of rail operations is highly regarded

Please apply to Operations Support Officer - Rockhampton (11645) via our website by 11:59pm (GMT+10:00 Brisbane) Wednesday 1st of July 2026.

IMPORTANT INFORMATION FOR CURRENT QUEENSLAND RAIL EMPLOYEES

External applicants applying for roles within Queensland Rail will be subject to Alcohol and Other Drugs pre-employment testing. The recruitment and selection process for this position might require shortlisted applicants to undertake psychometric assessment, pre-employment health assessment and background checks that might also include criminal history and credit checks.

Supporting a Diverse Workforce

Queensland Rail is committed to a diverse workforce that is reflective of the customers and communities we serve.

We are inclusive, collaborative, respectful, and value our differences. We are 1TEAM, where everyone belongs.

If you do require an adjustment during the recruitment process, please contact Tanya Anderson via the phone number or email below.

To learn more about this Queensland Rail career opportunity please contact Tanya Anderson with your specific enquiry via email to ***email_hidden***. Please do not email your application. We can only accept applications received via our website.